Tier 1 Software Support

Salary Job Type

Commensurate with experience Full-time

Benefits

401(k), Disability insurance, Health insurance, Life insurance, Vision and Dental insurance, Paid time off, Tuition reimbursement,

Employee discount,. Waiting period may apply. Only full-time employees are eligible.

Full Job Description

Our company, a leader in the automotive industry and based in South Florida, is looking for a Tier 1 Software Support person to join

our team. Our ideal hire will help ensure our internal customers issues are being responded to in a timely manner. This position is

based on dealership sales hours, so evenings and Saturday work is required.

Duties & Responsibilities
• Be the first point of contact for internal customers to report issues.
• Respond to customers in a timely manner with solutions to their issues, or notification of escalation.
• Escalate issues to development or IT as appropriate.
• Continue communication with the customer as their issue progresses through the development pipeline.
• Collaborating with fellow designers, developers, and strategic planners to output amazing work in an agile environment.

Must have Requirements
• Basic understanding of web based software and systems.
• Strong interpersonal and communication skills.
• Strong collaboration skills within a small team environment spanning teams that work on both development and business.

Desired Skills & Experience
• Experience with Kanban software (such as Trello or Jira) to track issues.

This is a full-time, hybrid in-house and remote position located in Miami Lakes, Florida.

We are an equal opportunity employer and a drug-free workplace.

This Company Describes Its Culture as:
• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

"Florida Drug-Free Workplace: Pre-employment Drug Testing"