Medical Support Assistant (Advanced)

Job Title

Allied Health Professional

Duties

Duties include, but are not limited to:

• Maintaining appointment schedules for Community Care.
• Communicating with Community Care providers to ensure they accept VA patients and payments.
• Maintain current provider agreements or contracts.
• Prepares any required pre-appointment documents.
• Process and document the consults following proper guidelines/procedures.
• Schedules the appropriate level of care and documents the schedule in the appropriate consult.
• Obtains medical documentation from community providers, scans to appropriate consult within the Computerized Patient Record System (CPRS) and alerts VA providers for continuity of care.
• Coordinates internal and external care between customers and providers.
• Processes consults following Office of Community Care procedures and guidelines and enters appropriate authorizations, if required, utilizing the correct Fund Control Point (FCP)/Obligation number and correct cost estimations.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and Social Security Number.
• Collects, scans, and updates health insurance information, serving a major role in the revenue process.

Work Schedule

Monday - Friday, 8:00 am - 4:30 pm, subject to change based on the needs of the facility.

Pay

Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not Available

Virtual

This is not a virtual position.

Functional Statement #

00172F

Permanent Change of Station (PCS)

Not Authorized

US Department of Veterans Affairs