Director of Operations

Job Description

Job Description

Reports To: CEO
Location: On-site
FLSA Status: Full-time - Exempt

About Downtown Sioux Falls, Inc. (DTSF)

Downtown doesn’t happen by accident—it takes vision, hustle, and heart. Downtown Sioux Falls, Inc. (DTSF) is a mission-driven 501(c)4 organization leading the charge in shaping a vibrant, inclusive, and thriving urban core. We exist to activate the city’s center—through placemaking, storytelling, partnerships, and daily boots-on-the-ground effort.

DTSF administers the Downtown Business Improvement District (BID), managing programs that keep Downtown clean, safe, and welcoming. Our work spans economic development, public space activation, advocacy, marketing, and residential attraction—delivered with pride, precision, and a long-term commitment to the place we call home.

We’re all in on Downtown. We connect business owners, civic leaders, artists, residents, and visitors to cultivate a culture of creativity, opportunity, and progress. If you're looking to make an impact where it matters most—this is the place, and now is the time.

The Director of Downtown Operations leads DTSF’s Downtown Operations and Place Management Program, ensuring Downtown Sioux Falls remains clean, welcoming, safe, responsive, and professionally maintained through strong systems, leadership, operational planning, and team development. This role is responsible for the long-term success, structure, accountability, and continuous improvement of the organization’s most visible operational service.

The Director oversees operational systems, staffing strategy, budget management, safety and compliance programs, training standards, asset management, vendor relationships, and service performance across the district. This role develops and supports frontline leadership while ensuring the Operations Department operates with professionalism, consistency, responsiveness, visibility, and pride at all levels.

• Develop and manage operational systems, training programs, SOPs, and safety/compliance standards.
• Lead staffing strategy, scheduling oversight, workforce planning, and operational accountability across the department.
• Oversee department budget, asset management, vendor relationships, purchasing, and resource allocation.
• Establish and maintain service, safety, hospitality, appearance, and performance standards across Downtown Operations.
• Develop frontline leadership, monitor operational performance metrics, and drive continuous improvement throughout the department.

• Safety incidents are proactively reduced through documented training and enforcement
• Team schedules are published and maintained consistently
• Operational issues are identified and resolved proactively
• Assets, vehicles, and equipment are maintained to professional standards
• Budget variances are monitored monthly and communicated proactively
• Team members consistently meet appearance, professionalism, and service expectations
• Downtown operations function with minimal executive intervention

• 5+ years of operations, facilities, hospitality, public works, or team leadership experience
• Demonstrated experience leading teams and building operational systems
• Experience managing budgets, vendors, projects, and scheduling
• Strong written communication, organizational, and technology skills
• Ability to analyze operations and improve efficiency and accountability
• Experience with training, compliance, and workplace safety preferred
• Valid driver’s license required

• Ability to move throughout Downtown Sioux Falls regularly
• Ability to occasionally lift and carry materials weighing up to 35 pounds
• Ability to work outdoors in varying seasonal weather conditions for limited periods
• Ability to operate computers, tablets, and mobile devices for extended periods
• Ability to attend events and operational activities requiring standing and walking for extended periods

Benefits:

• Health Insurance (Single Plan covered 100% by Employer)
• Paid Time Off (20 days annually)
• Holiday Time Off (12 days annually)
• SafeHarbor 401k with 4% Company Match
• Dental & Vision Insurance (Employee Paid)
• Monthly Cell Phone Stipend or Company Provided Phone
• Parking Pass or Parking Spaces Provided