General Manager

Senior Property Manager

The Senior Property Manager is responsible for all aspects of managing a commercial building – from operations and financial activities to managing important relationships with our tenants, property owners and vendors. The Senior Property Manager will oversee tenant improvements and service contracts, supervise the completion of property inspections and work with ownership to implement any recommended developments.

It is also the responsibility of the Senior Property Manager not only to exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors but also to focus on productivity and results.

Essential Job Functions:

• Professionally represent TW while adhering to the terms and conditions of the management agreement.
• Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives.
• Provide management and leadership to property staff, including hiring and performance management.
• Develop comprehensive annual inspection process for properties; complete weekly, monthly, quarterly, annual inspections as required for a specific asset, TW's best practices, and/or client requirements.
• Develop operating and capital budgets, track variances, oversee the completion of CAM reconciliations, and ensure smooth recovery process.
• Bid, negotiate, and manage conformity with vendor contracts in accordance with TW and the client's procurement contract requirements.
• Maintain interface with third-party owners and accounting team to ensure total contract compliance, including preparation of accurate and timely reporting.
• Coordinate and oversee all tenant and building construction work to ensure timely and accurate completion of all construction work at property on behalf of client.
• Participate in leasing and client team meetings and ensure effective communication between leasing and property management team members in order to achieve client's goals and objectives.
• Provide and foster positive relationships with tenants, external clients, and internal clients.
• Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the property manager based on legal agreements in effect and TW policies.
• Coordinate training and development activities for team members.
• Foster relationships with BOMA/local CRE members to maintain awareness of competitor activity and/new business development opportunities.
• Additional duties or projects as assigned by Senior Leadership and the Client/Ownership.

Position Requirements:

• A bachelor's degree in Business Management, Finance, Accounting, or related discipline.
• State Real Estate license required.
• CPM and/or RPA designations or in progress.
• A minimum 7 years of property management experience, Commercial /Class A Office management.
• Must have at least 3 years of experience managing people; specifically, a staff of three (3) or more.
• Must have intermediate to advanced Microsoft Word, and Excel proficiencies.
• Microsoft Outlook, Angus, Accounting Software such as MRI, Yardi or CTI proficiency preferred.
• Strong understanding of financial reports, including variance of actual vs. budget numbers.
• Ability to keep information strictly confidential.
• Strong desire to succeed in an entrepreneurial environment.
• Exceptional oral and written communication skills.
• Must be able to handle multiple projects, changing priorities and a continually heavy workload.
• Strong customer service orientation.
• Foster a positive working environment for team members.
• Provide leadership and direction for growth and development for team members.

Location: San Leandro, CA

This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.