Relocation Specialist - Texas

Relocation Specialist

JCB is seeking an experienced Relocation Specialist in San Antonio, Texas to support and manage the full lifecycle of employee relocations. This role supports employee relocations to San Antonio, TX and Savannah, GA by delivering a smooth transition experience through culturally competent assistance, strong customer service, and cross-team collaboration, helping employees successfully integrate into the community while supporting JCB's workforce and business objectives.

Full Time, FLSA Exempt

13210 Palo Alto Rd., San Antonio, TX., 78264

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on August 6, 2026.

Major tasks, responsibilities & key accountabilities include:

• Country Introduction & Cultural Integration
• Deliver tailored U.S. orientation addressing culture norms, workplace expectations, communication styles and essential practical information.
• Provide San Antonio, Texas and Savannah, Georgia cultural immersion guides, including regional customs, social environment, cost of living, and community resources.
• Facilitate cultural orientation sessions to support smooth integration into U.S. corporate and community environments.
• Serve as a U.S. culture specialist advising employees and families on adaptation challenges, cross-cultural communication, and expectations to ensure a smooth transition.
• Pre-Onboarding Program Management
• Design and manage a comprehensive pre-onboarding journey for domestic and international relocatees.
• Provide pre-arrival resources including timelines, housing options, school details, local services, and a 30-day expectation guide.
• Coordinate immigration, visa, and legal compliance steps prior to start date to ensure a fully prepared transition.
• Conduct readiness assessments to anticipate family needs, accessibility requirements, or specialized support.
• Holistic Relocation Support
• Manage holistic relocation for domestic and international hires moving to San Antonio, Texas and Savannah, Georgia, delivering a consistent, quality experience.
• Oversee logistics such as temporary housing, permanent housing search, transportation arrangements, and shipment of goods.
• Serve as main contact for addressing concerns, guiding decisions and escalating issues.
• Onboarding Readiness & Transition Success
• Ensure seamless Day 1 readiness by partnering with HR, IT, hiring managers, and facilities teams.
• Confirm employee has equipment, system access, HR documents, and workspace setup to successfully begin their roles.
• Collaborate with managers to align onboarding expectations and early support structures for relocated talent.
• Relocation Documentation, Resources & Policy Management
• Develop and continuously improve relocation guides, community information packets, cultural orientation documents, and policy interpretation tools.
• Maintain updated resources reflecting housing market shifts, community developments, school district changes, and vendor performance.
• Ensure all relocation programs adhere to company policies, legal requirements, and industry best practices.
• Immigration & International Mobility Coordination
• Partner with immigration counsel to manage visa processing, compliance requirements, work authorization timelines, and proactive risk mitigation.
• Assist international hires with locating government offices, scheduling required appointments, and understanding immigration related obligations throughout their assignment or employment period.
• Vendor & Third-party Relocation Partner Management
• Manage relationships with relocation vendors to ensure services meet company standards and employee needs.
• Lead structured performance evaluations, feedback reviews, and vendor scorecards.
• Conduct systematic negotiations with relocation partners to enhance cost efficiency, improve benefit offerings, and strengthen future relocation packages.
• Experience Surveys & Program Evaluation
• Create and maintain survey at key stages to measure satisfaction and identify gaps.
• Conduct structured follow-up conversations with relocatees to validate survey themes and identify improvement opportunities.
• Report feedback trends to HR Leadership to make recommendations on enhancements to services.
• Continuous Improvement & Operational Optimization
• Standardize methods to streamline HR processes by creating clear workflows, checklists, communication templates, and timelines.
• Drive innovation in relocation process, with digital and self-service tools to ensure a consistent, future ready employee experience.
• Cross Functional Collaboration & Compliance
• Partner with HR, Finance, Legal, People Operations, Talent Acquisition, and Corporate Services to ensure alignment with corporate strategy and compliance with relevant policy and regulatory frameworks.
• Support financial processes such as relocation allowance approvals, expense reimbursement oversight, and compliance auditing.
• Provide subject matter expertise for relocation policy updates, global mobility strategy discussions, and workforce planning initiatives.
• Other duties as assigned

Minimum qualifications include:

• 3 years of experience in relocation management, global mobility, or a related discipline.
• 3 years of experience in project management preferred.
• Strong negotiation skills.
• Self-starter mentality required.
• Strong understanding of relocation policies, practices, tax implications, and immigration considerations.
• Proven ability to manage multiple relocation cases in a rapid environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills with the ability to support employees at all levels of the organization.

Preferred qualifications include:

• Experience with relocation management platforms or software.
• Professional certifications such as GMS or CRP.
• Understanding of cross-cultural training and strategies that support employee adjustment.

Knowledge, skills, abilities & competencies include:

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job conditions include:

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical requirements include:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at View email address on click.appcast.io.