Agent m/w/d im Customer Care B2C

Miele

Fort Lauderdale, FL

Job Title

Ganzheitliche Bearbeitung von Kundenanfragen und Reklamationen (telefonisch & schriftlich) im Miele Kundentelefon

Lsungsorientierte Produktberatung inkl. Fehleranalyse und technischer Klrung mit internen/externen Schnittstellen

Aktiver, verkaufsorientierter Kundendialog mit hoher Servicequalitt

Strukturierte Dokumentation, Nachverfolgung und Weiterleitung von Anliegen in den Systemen

bernahme von Sonderaufgaben sowie Mitwirkung an Qualittssicherung, Wissensaufbau und Marktfeedback

What We Value:

Abgeschlossene kaufmnnische Ausbildung (z.B. Kaufmann/ -frau Dialogmarketing oder Industriekaufmann/ -frau

Erfahrung im Kundenservice sowie ausgeprgte Kommunikationsstrke

Service- und vertriebsorientiertes Denken und Handeln

Technisches Verstndnis und sichere Anwendung von IT-Systemen

Strukturierte, eigenstndige Arbeitsweise gepaart mit Teamfhigkeit und Flexibilitt

Miele

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Vacancy posted 3 days ago

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