After-Sales Support Team Lead | KPI-Driven Leader
discoverIE Group plc
[vc_row type="in_container" full_screen_row_position="middle" column_margin="default" equal_height="yes" content_placement="bottom" column_direction="default" column_direction_tablet="default" column_direction_phone="default" scene_position="center" top_padding="2%" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" overflow="visible" overlay_strength="0.3" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" gradient_type="default" shape_type=""][vc_column bottom_padding_desktop="40px" column_element_direction_desktop="default" column_element_spacing="20px" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="advanced" border_bottom_desktop="1px" column_border_color="#cccccc" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][nectar_badge display_tag="body" badge_style="default" bg_color_type="global" color="accent-color" padding="small" border_radius="0px" display="block" text="After Sales"][vc_column_text css="" text_direction="default"] Team Leader Customer Support [/vc_column_text][vc_column_text css="" text_direction="default"] burster [/vc_column_text][image_with_animation image_url="1150" image_size="full" animation_type="entrance" animation="None" animation_movement_type="transform_y" hover_animation="none" alignment="" border_radius="none" box_shadow="none" image_loading="default" max_width="custom" max_width_custom="200px"][/vc_column][/vc_row][vc_row type="in_container" full_screen_row_position="middle" column_margin="60px" column_direction="default" column_direction_tablet="column_reverse" column_direction_phone="column_reverse" scene_position="center" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" overflow="visible" overlay_strength="0.3" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" gradient_type="default" shape_type=""][vc_column column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" el_class="fancy-ul-no-margin" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="padding-6-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" el_class="fancy-ul-no-margin" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="1px" column_border_color="#cccccc" column_border_style="solid" column_padding_type="default" gradient_type="default"][vc_column_text css="" text_direction="default"] Job Description Summary [/vc_column_text][vc_column_text css="" text_direction="default"]Team Leader Customer Support After Sales KUD.[/vc_column_text][vc_column_text css="" text_direction="default"] Key Responsibilities [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Leadership, coordination, and coaching of the KUD After Sales team Defining and communicating measures to achieve set targets, and evaluating their effectiveness Improvement and conceptual development of the service strategy Development and responsibility for revenue in the area of customer support Development of measures and tools to optimize process workflows (repair or recalibration processes), KPI tracking, and productivity enhancement Content support for improving the external presentation of our service products and offerings [/fancy-ul][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid"][vc_column_text css="" text_direction="default"] Other Benefits [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Paid vacation Annual bonus [/fancy-ul][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner top_padding_desktop="40px" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="advanced" border_top_desktop="1px" column_border_color="#cccccc" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][vc_column_text css="" text_direction="default"] Essential Skills and Experience [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Basic commercial knowledge Initial experience in team leadership and management Confident demeanor, strong communication skills, and assertiveness High sense of responsibility, commitment, and resilience Quick comprehension skills, strategic thinking aligned with the company and its products
- vc_column_text css="" text_direction="default"][/fancy-ul][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner top_padding_desktop="40px" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="advanced" border_top_desktop="1px" column_border_color="#cccccc" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][vc_column_text css="" text_direction="default"] Qualifications [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Completed technician or master craftsman training in electronics/electrical engineering, measurement or automation technology, with additional knowledge in mechanics.
- /fancy-ul][vc_column_text css="" text_direction="default"] Practical Requirements [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Excellent German language skills (written and spoken) and good command of English
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