After-Sales Support Team Lead | KPI-Driven Leader

[vc_row type="in_container" full_screen_row_position="middle" column_margin="default" equal_height="yes" content_placement="bottom" column_direction="default" column_direction_tablet="default" column_direction_phone="default" scene_position="center" top_padding="2%" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" overflow="visible" overlay_strength="0.3" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" gradient_type="default" shape_type=""][vc_column bottom_padding_desktop="40px" column_element_direction_desktop="default" column_element_spacing="20px" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="advanced" border_bottom_desktop="1px" column_border_color="#cccccc" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][nectar_badge display_tag="body" badge_style="default" bg_color_type="global" color="accent-color" padding="small" border_radius="0px" display="block" text="After Sales"][vc_column_text css="" text_direction="default"] Team Leader Customer Support [/vc_column_text][vc_column_text css="" text_direction="default"] burster [/vc_column_text][image_with_animation image_url="1150" image_size="full" animation_type="entrance" animation="None" animation_movement_type="transform_y" hover_animation="none" alignment="" border_radius="none" box_shadow="none" image_loading="default" max_width="custom" max_width_custom="200px"][/vc_column][/vc_row][vc_row type="in_container" full_screen_row_position="middle" column_margin="60px" column_direction="default" column_direction_tablet="column_reverse" column_direction_phone="column_reverse" scene_position="center" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" overflow="visible" overlay_strength="0.3" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" gradient_type="default" shape_type=""][vc_column column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" el_class="fancy-ul-no-margin" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="padding-6-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" el_class="fancy-ul-no-margin" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="1px" column_border_color="#cccccc" column_border_style="solid" column_padding_type="default" gradient_type="default"][vc_column_text css="" text_direction="default"] Job Description Summary [/vc_column_text][vc_column_text css="" text_direction="default"]Team Leader Customer Support After Sales KUD.[/vc_column_text][vc_column_text css="" text_direction="default"] Key Responsibilities [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Leadership, coordination, and coaching of the KUD After Sales team Defining and communicating measures to achieve set targets, and evaluating their effectiveness Improvement and conceptual development of the service strategy Development and responsibility for revenue in the area of customer support Development of measures and tools to optimize process workflows (repair or recalibration processes), KPI tracking, and productivity enhancement Content support for improving the external presentation of our service products and offerings [/fancy-ul][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid"][vc_column_text css="" text_direction="default"] Other Benefits [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Paid vacation Annual bonus [/fancy-ul][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner top_padding_desktop="40px" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="advanced" border_top_desktop="1px" column_border_color="#cccccc" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][vc_column_text css="" text_direction="default"] Essential Skills and Experience [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Basic commercial knowledge Initial experience in team leadership and management Confident demeanor, strong communication skills, and assertiveness High sense of responsibility, commitment, and resilience Quick comprehension skills, strategic thinking aligned with the company and its products

• vc_column_text css="" text_direction="default"][/fancy-ul][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner top_padding_desktop="40px" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="advanced" border_top_desktop="1px" column_border_color="#cccccc" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][vc_column_text css="" text_direction="default"] Qualifications [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Completed technician or master craftsman training in electronics/electrical engineering, measurement or automation technology, with additional knowledge in mechanics.
• /fancy-ul][vc_column_text css="" text_direction="default"] Practical Requirements [/vc_column_text][fancy-ul icon_type="font_icon" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" link_style="default"] Excellent German language skills (written and spoken) and good command of English

Right to work in Germany [/fancy-ul][/vc_column_inner][/vc_row_inner][/vc_column][vc_column top_padding_desktop="2%" bottom_padding_tablet="4%" bottom_padding_phone="8%" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" sticky_content="true" sticky_content_functionality="css" sticky_content_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" column_position="default" el_class="fancy-ul-no-margin job-icons" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_color="#cccccc" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" bottom_padding_phone="0" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner bottom_padding_phone="15px" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="small_desktop" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][text-with-icon icon_type="image_icon" icon_image="822"] Location Gernsbach, Germany[/text-with-icon][/vc_column_inner][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="small_desktop" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="default" gradient_type="default"][text-with-icon icon_type="image_icon" icon_image="826"] Employment Type Permanent, Full-time[/text-with-icon][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner bottom_padding_phone="15px" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="small_desktop" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][text-with-icon icon_type="image_icon" icon_image="820"] On-site vs. Remote On-site[/text-with-icon][/vc_column_inner][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="small_desktop" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="default" gradient_type="default"][text-with-icon icon_type="image_icon" icon_image="823"] Base Salary Subject to experience[/text-with-icon][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="small_desktop" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="default" gradient_type="default"][text-with-icon icon_type="image_icon" icon_image="821"] Working Hours 38.5 hours per week[/text-with-icon][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" row_position="default" row_position_tablet="inherit" row_position_phone="inherit" overflow="visible" pointer_events="all"][vc_column_inner column_padding="padding-6-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color="#f2f2f2" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="none" column_link_target="_self" overflow="visible" el_class="jobs-rhs-about" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_color="#cccccc" column_border_style="solid" column_padding_type="default" gradient_type="default"][nectar_badge display_tag="body" badge_style="default" bg_color_type="global" color="accent-color" padding="small" border_radius="0px" display="block" text="About"][vc_column_text css="" text_direction="default"]burster specialises in the development, production and sale of measuring and test devices, sensors and measurement systems as well as calibration services. Since 1961, burster has set standards for precision, quality and flexibility. This has made the German medium-sized enterprise one of the world’s leading suppliers of sensor signal processing and process monitoring systems. To apply for this role, please send your CV to View email address on click.appcast.io (Recruitment agencies need not apply) [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row] #J-18808-Ljbffr discoverIE Group plc