Customer Service Representative CSR

Customer Service RepresentativeWe are seeking a highly motivated individual for our Customer Service Representative position in our El Paso, TX location. You will be responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, companies, and fellow team members while conducting specific service activities. This is an outstanding opportunity for the right person with unparalleled career growth!ResponsibilitiesFoster and maintain excellent relationships with current customers and business partners. Build relationships with customers through regular follow-up, accurate and timely answers, and general account support. Anticipate, respond to, and follow up on all existing client needs.Actively engage through incoming telephone calls while partnering, networking, and planning for new clients and business opportunities.Identify, qualify, and develop business opportunities with new and existing clients, by telephone, online, and through written communication.Monitor, review, and report on key metrics to ensure targets are achieved, and execute spreadsheets detailing activity while you are recording the information in a timely, accurate, and professional manner.Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.Support and prepare clients for ongoing changes, retention, and maintain strong client relationships.Participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.Help new customers who walk in the office in El Paso, TX or potential customers who call to the office.Support each other in our office team in an effort to understand customer needs, gather necessary data, research options, and then present those options to the customer.Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.Review and verify accuracy of tasks and facilitate corrections, as needed, between client and the company.Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken.QualificationsPossess a sense of urgency, attention to detail, multi-tasking, and follow up skillsHave outstanding organizational skills with an ability to complete assignments without supervision, embrace sound business judgment, strong decision-making and superior written and verbal communication skillsHave excellent time management skills with a personal accountability mindset as well as technology and computer proficiencyGeneral Selling Techniques and have the ability to empathize with customer situationsExperience with customer relationsYou must be coachable and trainableBe people-oriented and customer-focusedAre professionally assertive in developing customer relationsExperience in sales - Inbound/Outbound calls is helpfulHave the ability to thrive in a growth-oriented environmentYou must have the ability to communicate fluently with our English and Spanish speaking CustomersTexas Property & Casualty Insurance License – We will reimburse license expense if currently unlicensed and you need to obtain a new license for the State of Texas.Benefits/PerksHealth InsurancePaid Time OffFlexible ScheduleOpportunity for advancementFully Paid Vacation for you and your Spouse/Significant otherCompetitive PayProfit SharingProfessional training and developmentJob Stability in a growing industryBonus PayAdditional Commission PayCompensation: $47,320.00 - $70,000.00 per year