Maintenance Supervisor

Job Description

Job Description

Summary: Manage all property services and repair operations within the assigned territory on a 24-hour, 7-day a week basis. This includes employee dispatch, supervision, tenant service, quality assurance, as well as, directly interfacing with key SMOC Staff members and tenants.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management.
• Competence using ADP E-Time and RealPage Maintenance desktop and mobile apps.
• Ensure all Housing Issues, repair and rehab series are addressed timely and in a quality manner.
• Supervise repair and rehab activities and interface with contractors on site.
• Conduct work inspections to ensure quality standards are met by contractors as well as SMOC employees.
• Provide leadership and direction to the maintenance organization’s dispatch operation center as well as field-based employees.
• Develop employee initiatives aimed at improving skills and capabilities while sustaining a high level of morale.
• Interface with local building and code enforcement officials, House Managers, and other social service agencies.
• Coordinate work plans, scope of work, bid specifications, and negotiate contracts with appropriate vendors.
• Meet assigned expense budgets and operational goals.
• Provide input to capital investments strategies.
• Provide input to maintenance staffing strategies.
• Engage all tenants by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, tenant, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• High School Diploma required.
• Minimum 2 years prior supervisory/management experience in construction, housing, or property management.
• Strong decision making and organizational skills.
• Strong verbal communication and customer service skills.
• Must be able to work independently and as part of a team.
• Ability to manage multiple assignments and interface well with a diverse group of people.
• Proven computer skills including Microsoft Word and Excel.
• Must have a valid driver’s license and meet insurance requirements.

Organizational Relationship:

• Directly reports to Regional Facilities Operational Manager
• Direct reports of this position are Sr. Maintenance Technicians and Maintenance Technicians.

Physical Requirement: See attached physical requirements document.

Working Conditions: Travel is required. As part of the responsibilities of this position, the Maintenance Supervisor will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.