General Manager

Position Summary

The General Manager is the leader of the individual branch location. The General Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure safe, professional, and profitable operations. The General Manager is accountable for meeting company objectives and adhering to company policies.


Principal Responsibilities

• Acquire and Maintain Customers
• Compliance with all applicable federal, state and local statutes
• Decipher, prepare and review financial statements and store reports
• Ensure adequate availability of merchandise at all times
• Fill out paperwork for submission to corporate support
• Follow monthly marketing plans
• Implement sales and marketing programs
• Maintain company vehicles within safe operating standards
• Managing inventory and cash assets
• Meeting company standards for quality, customer service and safety
• Meeting sales and revenue goals, implementing marketing and growth plans
• Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate
• Provide a safe, clean environment for customers and associates
• Recruit, hire, and train to ensure efficient operations
• Set goals and conduct weekly staff meetings
• Store Management
• Train and develop associates
• All other duties deemed necessary for effective store management

Requirements for General Manager

Effective organizational skills


Established selling skills


Good communication skills


Handle multiple priorities simultaneously


Learn and become proficient in POS system


Maintain professional appearance


Must be able to read, write and communicate effectively in person and over the phone with employees and customers


Negotiate and resolve conflict


Plan, organize, delegate, coordinate and follow up various tasks and assignments


Recognize and solve problems


Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements


Regular and consistent attendance, including nights and weekends as business dictates


Education and Experience

Any combination of education and experience providing the necessary skills and knowledge are acceptable. Typical qualifications would be equivalent to:

• Associate or Bachelor's degree with course work in business, accounting, marketing or management.
• Two years' experience in retail or other business emphasizing customer service, account management or merchandising.

General Physical Requirements

Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds


Stooping, bending, pulling, climbing, reaching and grabbing as required


Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics


Prolonged driving and standing


Must be able to work in and outdoors in a variety of climates and weather conditions.