Guest Services Agent

Guest Services Agent Position Summary: The Front Office Agent serves as the face of the hotel, delivering exceptional guest service from arrival to departure. This role is responsible for managing check-ins and check-outs, handling reservations, answering guest inquiries, and resolving issues promptly to ensure a positive and memorable guest experience. Key Responsibilities: Greet and welcome guests in a friendly, professional manner Check guests in and out efficiently using the property management system Manage room reservations, cancellations, and modifications Answer phones, emails, and in-person inquiries accurately and courteously Handle guest concerns and complaints with empathy and professionalism Process payments, room charges, and authorizations accurately Communicate with housekeeping and maintenance to ensure room readiness Maintain a clean, organized, and professional front desk area Follow hotel policies, procedures, and security standards Qualifications & Skills: High school diploma or equivalent required Previous hotel or customer service experience preferred Strong communication and interpersonal skills Ability to multitask and remain calm in a fast-paced environment Basic computer skills; hotel PMS experience a plus Flexible availability, including evenings, weekends, and holidays Physical Requirements & Working Conditions: Flexible and long hours sometimes required Must be able to lift and/or carry up to 50 pounds Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation Ability to stand and walk for extended periods of time Ability to bend and twist, push and pull, stoop, and kneel Disclaimer: All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs. Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: View email address on click.appcast.io Equal Opportunity Employer Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free. Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.