Quality Continuous Improvement Technician (Afternoon Shift) (Concord)

Summary The Quality Continuous Improvement Technician (QCI Tech) plays a crucial role in driving daily quality improvement initiatives at Wonderbrands bakeries. This position conducts thorough quality checks, documents deviations using iQMS and Cereboro, and works with the Continuous Improvement (CI) Engineering team to perform root cause analyses. By ensuring all issues are properly diagnosed and assigned to the appropriate functional areas, the QCI Tech maintains and enhances product quality. The QCI Tech champions product quality improvements by actively participating in Quality Huddles as part of the VQS process, ensuring detailed product information is available for evaluation. Six Sigma methodologies are used for data gathering and analysis to identify effective improvement solutions, and the QCI Tech collaborates with R&D, Engineering, and Maintenance teams to support issue resolution. Beyond addressing quality concerns, the QCI Tech sustains improvements by monitoring product quality, collecting data, reporting deviations, and supporting the implementation of quality programs and continuous improvement initiatives. The role emphasizes the use of technology and data analytics to enhance quality, efficiency, and compliance in a fast‑paced manufacturing environment. Additionally, the QCI Tech supports the Bakery Quality Manager (BQM) in ensuring adherence to all Quality Assurance programs, including HACCP, and actively participates in preparing for BRC audits, strengthening the bakery’s commitment to excellence and regulatory compliance. Primary Responsibilities Product Quality & Process Monitoring Actively contribute to product quality improvements by collaborating with bakery teams. Monitor production processes and parameters to ensure compliance with recipes and ingredient specifications. Perform routine quality inspections on raw materials, in‑process products, and finished goods. Verify packaged products meet quality standards. Work with CI Engineers to conduct root cause analysis and implement corrective actions. Compliance & Documentation Maintain accurate records of quality checks, test results, and deviations using tools like iQMS. Ensure compliance with food safety regulations (CFIA, FDA, USDA, SQF, BRC, GFSI) and internal policies. Document all QA processes and maintain necessary records. Assist in audit preparation and execution (internal, third‑party, regulatory). Quality Huddles & Continuous Improvement Actively participate in daily Quality Huddles, collecting and analyzing relevant samples. Collaborate with production teams to identify and resolve quality deviations. Support and implement continuous improvement initiatives to enhance product quality and efficiency. Food Safety & Sanitation Verify that sanitation procedures are followed to maintain a hygienic production environment. Conduct environmental monitoring and swab testing to ensure compliance with food safety standards. Enforce allergen control and cross‑contamination prevention measures. Training & Team Collaboration Educate production staff on Good Manufacturing Practices (GMPs) and quality standards. Work closely with R&D, Engineering, and Operations teams to support new product development and process improvements. Investigation & Reporting Conduct root cause analysis on quality defects and customer complaints. Implement corrective and preventive actions (CAPAs) to prevent recurring issues. Generate and present quality reports to management. Labeling, Packaging & Product Testing Ensure accurate labeling, coding, and packaging in compliance with regulations. Verify allergen declarations, ingredient lists, and nutritional information for accuracy. Conduct shelf‑life evaluations to assess product stability and monitor packaging integrity to prevent contamination. Learning & Skill Development Gain expertise in Six Sigma methodology as it applies to quality improvement. Obtain a Green Belt in Six Sigma within one year of starting the QCI Tech position. Act as a Six Sigma champion, sharing knowledge and promoting best practices within the bakery team. Required Experience & Qualifications Education & Experience Associate’s or Bachelor’s degree in Food Science, Engineering, Quality Management, or a related field. 2+ years of experience in quality assurance, continuous improvement, or a related role in a food manufacturing environment. Technical & Analytical Skills Strong problem‑solving skills and logical thinking to conduct root cause analysis effectively. Ability to analyze production data and generate actionable insights. Knowledge of food safety regulations, HACCP principles, and industry best practices (preferred). Experience with quality management software, data analytics tools, and automation systems (a plus). Familiarity with Lean Manufacturing, Six Sigma, and CI methodologies (preferred). Soft Skills & Work Ethic Robust analytical, organizational, and problem‑solving abilities. Excellent communication and collaboration skills to work effectively across teams. Ability to thrive in a fast‑paced environment with a focus on continuous improvement and innovation. FGF Group Competencies Adaptive Intelligence – responsive to challenges by evolving skills, mindset, and approach. Collaborative Intelligence – unlocks collective strengths and achieves results through synergy. Entrepreneurial Intelligence – identifies opportunities and moves ideas to execution effectively. Leadership Competencies – inspire, energize, and develop team members; create winning relationships; encourage informed risk‑taking. Disclaimer The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added, or this description may be amended at any time. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization. We affirm that our hiring process, including candidate screening, evaluation, and selection, does not involve the use of Artificial Intelligence (AI) or automated decision‑making tools. All assessments and decisions are conducted by qualified human professionals to ensure fairness, transparency, and compliance with Bill 149. #J-18808-Ljbffr