HVAC Service & Maintenance Technician Supervisor

Job Description

Job Description

If you’re an experienced HVAC Service Technician with aspirations of leading a team, we have opening for an HVAC Technician Supervisor.

This is a customer-facing, residential service role where you’ll meet the customer in their home, complete the necessary repairs or maintenance, and talk with them about recommended solutions. Project management is a plus as you will be expected to own all aspects of installs and large projects. You will succeed here by providing a world-class experience and caring about the customer's needs. As our team grows, so can your potential, as this role feeds into technician management over time.

An ideal candidate will have 5+ years of residential HVAC service and install experience, be comfortable talking with and selling to homeowners, have a professional image and demeanor, and be able to motivate and support technicians in their roles.

At Aire Serv, we’re known for our excellent customer service, professional image, and Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism. If that’s you, apply today, and someone from our team will respond within 24 hours.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining us at Aire Serv as an HVAC Service Technician: Supervisor.

• Paid training at our company facility, manufacturer’s facilities, and corporate office – we cover travel, meals, lodging & all training
• Branded company van
• Fuel card
• Uniforms provided
• Paid time off the first year with increases each year, plus paid holidays
• Year-round employment
• Additional earning potential with spiffs, commission, and bonuses for performance
• Career path based on your goals and aspirations

Your Responsibilities as an HVAC Service Technician Supervisor

As an HVAC Service Technician Supervisor, you are vital in taking care of our clients by providing them with the highest-quality service and maintenance of their home’s HVAC systems.

• Troubleshoot and Provide System Maintenance – Consult with clients regarding their heating and air conditioning systems, understand their concerns, and diagnose and fix the issue correctly.
• Advise on System Upgrades, Improvements, and Service Plans – Help customers uncover additional opportunities and needs related to their home comfort and air quality while offering your expert recommendation for the best solution.
• Oversee Projects from Start to Finish - You will be expected to collect the entire scope of work for a project, order materials and schedule appointments with the homeowner.
• Direct & Train Junior Technicians - You will guide junior technicians and grow their capabilities.
• On Call for Nights & Weekends - Be available as part of a rotating schedule.
• Deliver World-Class Service – Deliver an amazing experience for our customers.

How We’ll Measure Performance

Here are some ways we’ll measure your performance in the role.

• Punctuality, Reliability, and Availability – These things impact our customers and the rest of the team.
• Quality of Work – The work must be done correctly the first time.
• Efficiency – Doing the job well and promptly are critical to success in this role.
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring high customer satisfaction.
• Key Service Metrics – We use a scorecard system so that you have clear goals that you are confident you can achieve and will know exactly how you are performing.

How to Know If This is the Job for You

• Self Motivated - You want to spend time explaining options to the customer, addressing all possible concerns, while looking for opportunities to improve comfort systems.
• You are team oriented. When you join Aire Serv as an HVAC technician, you will be part of our local team and a larger community of like-minded service technicians.
• You love a smooth process . Our HVAC techs follow our Aire Serv process, ensuring a consistent and amazing experience for our clients, while growing their income and career.
• You empathize with the customer . You understand what a customer is going through and show that you care by listening to their concerns. You walk them through their options in a way that the customer understands. You are there to help today and in the future.

Job Requirements

These are the minimum requirements to be considered for this position.

• 5+ years of experience in residential HVAC service, maintenance and installation
• Valid driver's license and clean driving record
• Ability to lift 60 lbs.
• Excellent communication skills with customers and office team
• Professional appearance and personality
• Have your own tools

Benefits & Pay

The pay for this position starts at $35/hr, and depends on your experience and knowledge as an HVAC service technician.

We’re looking to hire only the best. So if that’s you, apply today.