Field Services Technician / Engineer

Job Title

Key Responsibilities

• Equipment Installation and Maintenance: Install, maintain, and repair various types of equipment at client sites.
• Troubleshooting and Diagnostics: Identify and resolve technical issues promptly to minimize downtime.
• Customer Support: Provide excellent customer service by addressing client concerns and ensuring satisfaction.
• Documentation: Maintain accurate records of services performed, including reports and logs.
• Safety Compliance: Adhere to safety protocols and regulations to ensure a safe working environment.
• Training and Guidance: Train clients and junior technicians on equipment usage and maintenance best practices.
• Inventory Management: Manage tools and parts inventory to ensure availability for service tasks.

Experience: 7+ years of experience in field service or a related technical role.

• Experience with equipment maintenance and repair in relevant industries (e.g., HVAC, telecommunications, medical devices).

Technical Skills

• Proficiency in using diagnostic tools and equipment.
• Knowledge of mechanical and electrical systems.
• Familiarity with GPS and GIS tools for efficient navigation and site management.
• Understanding of safety procedures and regulations.
• Basic IT skills for managing service records and reports.

Desired Skills

• Strong problem-solving abilities to diagnose and fix issues efficiently.
• Excellent communication skills to interact with clients and team members.
• Time management skills to handle multiple service calls and meet deadlines.
• Adaptability to work in various environments and conditions.
• Customer-focused mindset to ensure client satisfaction and build strong relationships.