Business Systems Admin. (Loans)

This position serves as the primary business resource for the Bank's commercial, consumer, and consumer real estate/mortgage lending applications. The position works closely with Lending, Central Loan Documentation, Loan Administration, Credit Administration, Compliance, Information Technology, Data/Reporting, and third-party software vendors to ensure lending systems effectively support the Bank's policies, procedures, regulatory requirements, operational objectives, and customer service standards.

The position serves as the primary point of contact for lending employees requiring assistance with lending applications, including system functionality, workflow issues, user access, system errors, and application-specific lockouts.

The Loan Business Systems Administrator is responsible for identifying opportunities to improve lending processes through better utilization, configuration, integration, automation, and reporting capabilities within the Bank's lending systems.

Includes the following, other duties may be assigned;

Employee is responsible for understanding and complying with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

Exhibits superior customer service as an Austin Bank team member. Demonstrate high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Help promote a loyal relationship between the customer and Austin Bank.

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.

Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters.  

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.

Uphold and safeguard the organization’s values particularly relating to ethics, integrity, and confidentiality both internally and externally.

Administer the Bank's lending applications from a business and operational perspective, including:

*Commercial lending systems

*Consumer non-real estate lending systems

*Consumer real estate/mortgage lending systems

*Interfaces between lending applications and the core banking system

*Other applications supporting the lending process

Maintain appropriate business configuration, workflows, user roles, approval routing, required fields, product parameters, and other system settings. Ensure system configuration is consistent with approved Bank policies, procedures, lending authorities, products, and processes.

Determine whether an issue should be resolved by the Loan Business Systems Administrator, Information Technology, Loan Operations, Compliance, or the software vendor and coordinate the appropriate resolution.

Work with lending management and Central Loan Documentation to redesign processes and configure systems to improve efficiency, consistency, controls, and customer service.

Identify recurring user errors and develop training or system solutions to reduce them

Ensure material changes to software are validated in a test environment before being placed into production whenever the system supports such testing.

Serve as the primary business support resource for lending employees using Bank lending applications.

Develop and maintain user documentation, procedures, quick-reference guides, and training materials for lending applications.