Customer Service Manager

Client is a full-service apartment building supply company with 5 locations throughout Brooklyn, Bronx, Manhattan and New Jersey. Our distribution center is located in the Bronx with our own fleet of trucks and all of our locations stock a multitude of items. For over 30 years, we have been providing world class service to our customers and pride ourselves on being the industry standard for apartment building supply. Customer Service Manager Responsibilities Manage orders that come in through email and distribute them amongst the stores, ensuring accurate and timely order processing. Monitor all ingoing and outgoing correspondence (phone and email) for accuracy and professionalism. Help store managers with any inquiries or special requests for customers; ensure these situations are resolved in every aspect pertaining to every department in the company. Update customer account notes in the system to ensure they are always current. Adjudicate customer complaints regarding billing and delivery issues. Investigate disputes and make sure customer is properly taken care of at all times, while liaising with the necessary departments and ensuring timely solutions. Maintain a high standard of organization so no orders, requests, or inquiries get overlooked. Identify root causes of issues, breaking down situations so all parties understand it, presenting an all-encompassing solution and directing necessary staff accordingly in resolving the issue. Customer Service Manager Qualifications Candidates with experience in the supplies, wholesale, or distribution industry, particularly those with a B2B customer service management background, strong team leadership and problem-solving skills, and experience managing high-volume email communications in an office environment. Maintain a high level of organization & time management. Strong eye for detail and follow through. Accountability is key. Flexibility and adaptability to different situations. Exceptional interpersonal and communication skills. Ability to think strategically. Customer Service Manager Benefits Office Hours: Monday - Thursday: 8AM - 5PM. Friday: 8AM - 2PM Stable company that's been in business for over 30 years Paid sick/ vacation and holiday time Medical benefits Personalized Attention and Very Friendly atmosphere Advancement/ Growth Opportunities Strong emphasis on team work, collaborative work environment #J-18808-Ljbffr