Lead Clinic Coordinator

Lead Clinic Coordinator

Under the direction of the Site Manager, the Lead Clinic Coordinator independently performs a variety of advanced clerical and operational functions with significant patient and provider interaction. This role is responsible for ensuring accurate patient registration, managing scheduling workflows, supporting EHR processes, and overseeing front desk operations. The position requires strong organizational skills, attention to detail, and the ability to prioritize tasks in a dynamic healthcare environment while maintaining professionalism and compliance with HIPAA regulations.

Front Desk & Patient Services

• Serve as the lead point of contact for front desk operations.
• Schedule, confirm, and manage patient appointments.
• Verify and enter accurate patient demographic and insurance information.
• Collect copayments and outstanding balances at check-in.
• Answer calls professionally and route appropriately.

Operational Oversight

• Act as overseer in the absence of the Site Manager.
• Ensure smooth daily clinic operations and patient flow.
• Assist with staffing coverage when team members are absent.
• Maintain office supplies and ensure proper inventory levels.

Financial & Administrative Duties

• Reconcile daily balances and prepare deposits.
• Assist with deposit reporting and tracking spreadsheets.
• Support charge ticket reconciliation and EHR accuracy.

Compliance & Coordination

• Maintain knowledge of insurance plans and FQHC requirements.
• Assist with Medicaid applications (MPE, CountyCare, newborn add-ons).
• Ensure compliance with Sliding Fee Scale program requirements.
• Coordinate mobile unit schedules and CPS health screenings.

Additional Duties

• Enter provider templates into Centricity as needed.
• Follow up on no-show patients and reschedule appointments.
• Perform Call Center responsibilities as needed.
• Complete additional duties as assigned.

Qualifications

• High School Diploma or GED (required).
• Associate degree or some college coursework (preferred).

Experience

• 23 years of experience in a medical or healthcare setting.
• 23 years of experience with scheduling and patient registration.
• 23 years of direct customer service or patient-facing experience.
• Prior supervisory or lead experience (preferred).
• EHR experience (preferred).

Skills & Competencies

• Strong interpersonal and customer service skills.
• Ability to handle sensitive information with confidentiality (HIPAA compliance).
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel).
• Ability to work independently and within a team.

Working Conditions and Physical Requirements

Frequent patient interaction with potential exposure to communicable illnesses. Ability to attend occasional evening or weekend trainings. Compliance with TB testing and vaccination policies (required).

Compensation & Benefits

Hourly Rate: $20.00 Comprehensive Benefits Package, including: Medical, Dental, and Vision Coverage Paid Time Off (PTO) & Holidays Professional Development Opportunities Employee Assistance Program (EAP)

Friend Health HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Friend Family Health Center