Banquet Operations Manager

Location Madison - Wisconsin the Madison Concourse Hotel 1 West Dayton Street Madison, WI 53703, USA Job Summary The Madison Concourse Hotel and Governor’s Club is seeking a Banquet Operations Manager to lead exceptional events, develop a high‑performing team, and help create memorable guest experiences. Whether you’re an experienced banquet leader looking for your next challenge or a hospitality professional ready to step into a larger leadership role, this is an opportunity to make a visible impact. In this role, you’ll help shape the guest experience, mentor and develop team members, and contribute to the success of one of Madison’s premier hospitality destinations. Compensation Salary Range: $65,000–$75,000 per year, based on experience. Schedule Flexibility to work a schedule that includes days, evenings, weekends, and holidays based on business demands. Responsibilities Lead, coach and develop the banquet team through hands‑on leadership. Oversee event setup, execution, and breakdown to ensure seamless operations. Manage hiring, onboarding, training and performance management. Ensure staffing, room setups, and service standards align with event specifications. Partner with catering, culinary, housekeeping, and other departments to deliver exceptional guest experiences. Resolve guest concerns and maintain high standards of hospitality and service. Manage banquet inventory and operational supplies. Qualifications Proven experience in banquet operations, convention services, catering, hospitality, or large‑scale event environments. Demonstrated leadership ability with a track record of coaching, developing and motivating teams. Strong operational knowledge of event planning, service execution and delivering high quality guest experiences. Familiarity with Banquet Event Orders and coordinating events according to detailed specifications. Exceptional organizational and time‑management skills, with the ability to balance competing priorities in a fast‑paced environment. A commitment to hospitality excellence, attention to detail, and creating memorable experiences for guests. Bonus Points For Experience in a union environment. Event management software experience. Basic audiovisual (AV) knowledge. About The Madison Concourse Hotel & Governor’s Club As Madison’s largest convention hotel, The Madison Concourse Hotel features 373 guest rooms, 27,000 square feet of flexible meeting space, 28 meeting rooms, and 6 hospitality suites. Located in the heart of downtown Madison, our hotel hosts everything from corporate conventions and association meetings to weddings, galas, and social events. As an independent hotel, we take pride in providing genuine, caring service and creating memorable experiences for every guest. Our team is committed to hospitality excellence, collaboration, and exceeding expectations at every opportunity. Benefits Free employee parking Free employee meals Discounted hotel rooms 401‑K matching retirement plan Paid time off $1,000 employee referral bonus Cash advance for employees Up to 30% off hotel rooms at Great Wolf Resorts nationwide Pet insurance for all employees Vibrant and inclusive work environment that values teamwork and celebrates contributions Vision insurance Company‑paid basic life insurance and short‑term disability Flexible Spending Account (FSA) Additional life insurance policy Equal Opportunity Employer We are an equal opportunity employer as defined by federal, state or local laws. We hire the most highly qualified people available and provide a competitive benefits package. Pre‑Employment Requirements Qualified applicants must be able to complete a pre‑employment drug test, background check, and reference checks. The Madison Concourse Hotel is a drug‑free workplace. #J-18808-Ljbffr