Direct Billing Specialist

Job Description

Job Description

We are immediately hiring a Direct Billing Specialist to join an industry leading insurance-focused team in Fort Worth, Texas on a contract-to-permanent basis. This position supports accurate commission and direct bill processing across employee benefits, property and casualty, and personal lines business. The ideal candidate brings strong billing knowledge, attention to detail, and the ability to keep financial records current while resolving discrepancies efficiently.

Responsibilities:

• Handle direct bill commission activity by importing transactions into the billing platform and completing manual entries when needed.

• Match incoming cash receipts to posted agency commissions and investigate variances to maintain accurate financial records.

• Manage direct bill payment-related tasks, including preparing and processing items tied to check requests.

• Reclassify and move posted cash amounts to the appropriate client accounts, carrier payables, and related billing categories.

• Review aged or unresolved direct bill items, research outstanding issues, and complete posting so records are fully updated.

• Monitor direct bill download activity, confirm files are current, and remove items that have already been addressed.

• Process return commissions promptly and apply needed updates to maintain billing accuracy.

• Make commission and policy adjustments based on service team requests while ensuring supporting records remain aligned.

• Communicate promptly with leadership regarding missing carrier statements, import issues, or other processing obstacles.

• Coordinate with the direct bill download team to help establish and maintain new carrier download setups.

• Experience supporting billing operations, collections, statements, or related accounting activities.
• Working knowledge of billing systems and computerized billing processes.
• Solid understanding of accounting fundamentals, including cash application and reconciliation.
• Ability to identify discrepancies, research exceptions, and resolve outstanding billing items accurately.
• Strong organizational skills with the ability to manage multiple transactions and deadlines.
• Clear written and verbal communication skills for escalating issues and collaborating with internal teams.
• High attention to detail and accuracy when handling commission postings and policy-related updates.