Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2025 and currently lead a team of four. Before returning to agency ownership, I served as a State Farm agent in Alaska, worked as a Sales Leader, and later held a corporate role. I ultimately realized my passion was working directly with customers and developing a great team. Outside of work, I'm a foodie who loves traveling, spending time with family, and exploring new places with my two dogs and cat.

We enjoy staying involved in the community through local events and activities. Building relationships with our neighbors is an important part of who we are and how we serve our customers.

Our agency offers PTO, paid holidays, a 401(k) after 12 months, licensing reimbursement, full health benefits, and a strong commitment to work-life balance. We also believe in investing in our team's future through ongoing development and growth opportunities.

Our culture is all about working hard, having fun, and putting customers first. We love friendly competition, celebrate successes, and create opportunities for our team to grow. I'm looking for someone with a positive attitude, strong attendance, and a growth mindset who is motivated to build a successful long-term career.

ROLE DESCRIPTION:
As an Account Representative for Kelsey DeLuca - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.