People Support Manager

Support And Appreciation Coordinator

$20.58 - $22.08 PER HOUR

The purpose of this position is to provide support and appreciation to Harmons associates in the stores. This person will be scheduling and conducting group interviews, conducting new associate onboarding and orientation, preparing reports, preparing for meetings, assisting the Store Director, teaching periodic classes, filing and assisting associates with various issues. This person will also provide exceptional customer service.

Essential duties and responsibilities:

• Follows established departmental and store policies and procedures
• Schedules and conducts group interviews
• Conducts new associate onboarding and orientation
• Prepares reports for the Store Director; band reports, manager's report, manager accountability, etc.
• Ensures raise reviews, yearly growth plans, policies and procedures, etc. are completed by managers with their associates in a timely manner
• Schedules associates for classes and prepares a monthly meeting calendar
• Tracks and distributes Secret Shopper reports
• Orders office supplies, Shoes for Crews, Logo Wear and other items as necessary
• Manages new applicants through the applicant tracking system
• Teaches periodic classes; Teach to Taste, 401k Enrollment, Working Safe at Harmons
• Responds to phone calls and emails in a timely, professional manner
• Assists associates with payroll and other issues
• Active member of the Safety Committee which helps insure the safety of both Customers and Associates
• Assists as needed to ensure the success of the store as a whole

Marginal duties and responsibilities:

• Changes the bulletin boards quarterly. Performs other job-related duties as assigned.

Nature of work contacts:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

Training and qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

• A high school diploma or GED preferred; some college education preferred; or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
• Working knowledge of computers including Microsoft Office and the internet
• Must have the ability to advocate, analyze and understand technology to be effective personally and have an impact on business performance
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess excellent communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
• Ability to professionally and appropriately handle conflict
• Must possess the ability to accept constructive review and be accountable for one's own success as well as the success of your team
• Required to make logical, significant decisions using general, recognized skills and techniques
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused and consistent
• Ability to work weekends, evenings and holidays

Physical/sensory demands:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the associate is regularly required to perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires sitting, standing, walking and bending throughout the entire work day and the ability to occasionally maneuver objects weighing up to 20 pounds from location to location.

We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Diversity makes us better.