Assistant Director - Student Financial Services

Responsibilities Deliver high-touch, consultative support to a diverse portfolio of graduate business students, providing expert interpretation of complex federal, institutional, and VA Educational Benefit policies. Serve as a strategic student financial services advisor to prospective and enrolled students, providing high-touch, one‑on‑one counseling to navigate complex funding landscapes, scholarship opportunities, and compliance requirements for a seamless enrollment to student experience. Act as one of the School Certifying Official’s (SCO) for the graduate business school’s military‑affiliated business students, accurately reporting enrollment data, applying and reconciling payments for seamless delivery of veteran benefits. Analyzes applications and completes needs analysis for a high volume of financial aid applications. Monitor data integrity by reviewing reports between systems to identify and resolve conflicting data or system discrepancies. Processes aid for effective allocation of federal, state, veteran benefits, and institutional resources in financial aid packages by verifying and completing needs analysis for graduate business students. Works directly with students to facilitate solutions and resolve complex issues regarding their financial aid options, verification, satisfactory progress, or other financial aid concerns. Liaise cross‑functionally with the Registrar, Bursar, and Admissions offices to streamline the student financial lifecycle and ensure the timely certification and processing of all funding sources. Designs and presents comprehensive financial literacy and aid briefings during recruitment events and student orientations. Performs all other duties as assigned. Requirements Bachelor’s degree In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year-for-year basis may be substituted Two or more (2+) years of administrative and/or customer service experience #J-18808-Ljbffr Jobtailor