Service Advisor

At Big O Tires, we are committed to providing the highest level of customer service. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Automotive Service Advisor Responsibilities Consistently and courteously greet and thank each customer and provide fast and friendly customer service Answer phone calls on using call script and gathering necessary information from customer Visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customers Interact with customers to determine immediate service needs Use a consultative approach to educate customers on services and products Serve as a liaison between technicians and customers Handle complaints courteously and efficiently per company policy Maintain internal and external store appearance to comply with Big O Tires standards Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked Other duties as assigned Qualifications Organized and friendly personality Time Management Skills Professional communication skills with customers Team oriented and self-motivated #J-18808-Ljbffr