Customer Service Representative (Bilingual English Spanish)

Customer Service Representative for Driving Academy

The Customer Service Representative for Driving Academy is the face of our organization. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. Individuals in this role are experts in inside sales, and will be responsible for directing the customer experience, and ushering warm leads through the sales process from beginning to end.

About Our Company

We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.

Performance Objectives

Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity

Maintains outbound/inbound phone call volume with warm leads to set sales appointments

Conducts sales presentation within Driving Academy's office environment in accordance with standard operating procedures

Processes payments made by cash, check, and/or credit card

Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative's knowledge or authority, forward it to the appropriate staff

Instructs new students procedures in the classroom and school

Ensures customer documentation and service requests are compliant with organizational and state/federal policy

Processes invoices, and related documents

Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation

Utilizes the company's CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems

Master company knowledge of services model

Performs other related duties as assigned

Key Competencies

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this inside sales role, but are not necessarily all inclusive.

Excellent sales and negotiation skills

Detailed knowledge of inside sales strategies

Excellent communication and interpersonal skills.

Strong analytical and problem solving skills

Excellent organizational skills, attention to detail, and follow-up approach

Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format

Ability to maintain a professional demeanor and appearance

Competitive mindset to WIN, while maintaining a team-oriented attitude

Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment

Proficient with Microsoft Office Suite, Google Suite, or related software

Proficient with CRM software

Education and Experience

High school diploma or equivalent required

Bachelor's degree in Marketing, Sales, Business or related equivalent of experience preferred

Minimum 2 years of sales experience, including inside sales & telecom sales

Fluency in English and Spanish required

Physical Requirements

Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer

Requires ability to occasionally lift up to 15 lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

Benefits

Health Insurance Subsidy

Paid Holidays

PTO Program

401K

Tuition Reimbursement

Professional Sales Training & Development Opportunities

Sick Leave

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.