Area Coordinator (United States)

JOB DESCRIPTION

Position Summary/Objective

The Provider Relations team is looking for an Area Coordinator to assist with promoting American Logistics in its best light while working on creating and maintaining relationships with contracted Transportation Providers. This position will work as a liaison between AL and our contracted Transportation Providers, providing guidance, direction, and feedback, while keeping them accountable for meeting all SLA’s, as well as working in collaboration with other AL departments.

Essential Job Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

1. Create and maintain relationships with Transportation Providers.
2. Be the main point of contact for contracted Transportation Providers.
3. Monitor different metrics and hold contracted Transportation Providers accountable for meeting such SLA’s, AL App usage, OTP, throwbacks and grievances.
4. Have a thorough understanding of each assigned geographic area.
5. Travel as needed and meet with Transportation Providers in person.
6. Complete induction of newly vetted Transportation Providers.
7. Perform monthly field observations.
8. Actively participate in all required team meetings.
9. Effectively communicate via telephone, email and messaging applications.
10. Sit, talk, and work at a computer for extended periods of time.
11. Other duties as assigned based on operational/management needs, with or without prior notice.

Competencies

1. Customer/Client Focus
2. Problem Solving/Analysis
3. Time Management
4. Communication Proficiency
5. Teamwork Orientation
6. Technical Capacity

Required Education and Experience

1. Excellent Microsoft Office, general PC and telephone skills
2. Transportation or logistics, customer service, provider relations
3. Availability to travel as needed
4. Ability to work both independently and within a team environment
5. Organized and able to set and meet deadlines successfully
6. High School Diploma or G.E.D

Preferred Education and Experience

1. Bachelor’s degree or 2+ years of experience in the human services transportation field
2. Fluent in English and ability to speak and understand Spanish

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional remote office environment. This role routinely uses standard office equipment such as computers, phones, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to operate computer equipment, computer software, phones, and reach with hands and arms. The employee is frequently required to sit for extended periods, talk, and listen.

Position Type/Expected Hours of Work

Clerical. Hours are based on operational needs and may require weekend, holiday, evening/swing and

overnight/graveyard shifts.

Travel

Some travel is expected for this position.

Work Authorization/Security Clearance

Must be authorized to work in the United States as a precondition of employment. No sponsorship available for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American Logistics, LLC is An Equal Opportunity Employer

Our Values

Strive to say and do the right thing. Stay humble, be forthright and honest in your interactions.

Care for individuals more than processes or profit. Create solutions and provide experiences that improve lives.

We build our brand on trust. Acknowledge successes and accept responsibility for shortcomings and work towards solutions.

Learn, progress and innovate. Continue to forge thought leadership through a changing landscape.

Be diligent and determined. Relentless dedication to performance, execution and accountability.

Leverage partnership. When people of goodwill labor cooperatively in a honest and dedicated way, there is no end to what can be accomplished.

Equal Opportunity & Inclusion

Equal Opportunity Employer: 

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Inclusive Culture: We believe that a variety of backgrounds and perspectives makes our team stronger and more innovative. We strive to build an inclusive workspace where everyone feels empowered to bring their authentic selves to work.

Accommodations: We are dedicated to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know during the application process.

How To Apply:

To apply, please email View email address on apply.placed-app.com with:

• Your resume
• A brief introduction about your background and experience
• Your LinkedIn profile (if applicable)

Subject line: AREA COORDINATOR Application – [Your Name]