MSP Support Technician (Temp to perm)

Our Client is seeking an experienced Systems Specialist to provide hands‑on IT support across Microsoft 365, Windows environments, networks, servers, security, and cloud technologies. If you have 5+ years of business IT support experience, thrive in an MSP environment, and enjoy solving technical challenges while delivering exceptional client service, we’d like to hear from you.

ABOUT THE ROLE

Provide professional remote and onsite IT support for managed services clients Troubleshoot Windows desktops and laptops, printers, peripherals, applications, and user-access issues Administer and support Microsoft 365, including Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID/Azure AD, MFA, users, groups, and permissions Support Windows Server environments, Active Directory, file servers, Remote Desktop Services, and Group Policy Troubleshoot TCP/IP, DNS, DHCP, firewalls, Wi‑Fi, VPNs, internet connectivity, and other SMB network infrastructure Support virtualization, backup, storage, endpoint security, and remote‑access environments Coordinate with vendors, ISPs, and internal technical resources to resolve client issues Maintain accurate tickets, documentation, time entries, and client communications Manage assigned work efficiently and defer issues when additional technical review or approval is required

REQUIRED QUALIFICATIONS

5+ years of hands‑on business IT support experience Experience working in an MSP, MSSP, managed services, or multi-client support environment Strong Microsoft 365 administration and troubleshooting experience Strong Windows endpoint, networking, and Windows Server knowledge Experience with backups, security tools, PSA/RMM platforms, and remote-support tools Current relevant IT certifications such as CompTIA A+, Network+, Security+, Server+, Microsoft 365, Azure, or equivalent High school diploma or equivalent Strong client-service, communication, documentation, troubleshooting, and time-management skills Security-first mindset when handling credentials, remote access, and sensitive client information

PREFERRED QUALIFICATIONS

Associate’s or Bachelor’s degree in a related field or equivalent experience ConnectWise Manage and ConnectWise Automate experience Apple/Mac support experience SentinelOne, ESET, Acronis, Backblaze, or similar platform experience VMware or Hyper‑V experience SonicWall and Ubiquiti/UniFi experience Synology NAS or similar storage experience

POSITION DETAILS

Full‑time, temp‑to‑hire Monday through Friday, 8:00 a.m. to 5:00 p.m. Rotating technical on‑call schedule approximately every 6–7 weeks Additional compensation provided for assigned on‑call rotations Remote and onsite client support required #J-18808-Ljbffr Search Services LLC