Optician

Job Duties

Position Summary

This position assists optical customers in the purchase and/or maintenance of eyewear that fit the prescription and lifestyle needs of the customer. The optician delivers knowledge, experience and service excellence with the goal of exceeding expectations and creating loyal customers.

Expected compensation between $21.99 - $26.39/hour. Compensation will be determined based on relevant experience and skills.

Optician Essential Functions

Sales functions

• Primary function is that of an Optician, selling eyewear and contact lenses in a fast-paced retail environment

• Greet all customers like a friend or relative as per service standards, whether in-person or by phone

• Style, dispense and troubleshoot eyewear to customer expectations with the highest level of service and professionalism.

• Maximize each sales interaction by educating customers on premium products including: frame lines, lens enhancements and options, as well as the benefits of multiple pairs of eyewear.

• Inspect completed eyewear orders to ANSI standards and highest cosmetic standards

• Educate customers of the proper care and use of eyewear, including all warranty limits and exclusions.

• Receive and dispense eyewear orders into optical practice management system

• Ensure seamless coordination with providers to enhance the overall patient experience

Operational & Customer Service Functions

• Properly adjust and repair customer eyewear

• Process warranty replacements and returns

• Follow board management guidelines as determined by optical leadership.

• Ensure all optical merchandise displays are consistently maintained to support a premier shopping experience

• Maintain highest standards of quality, honesty, and customer experience

• Maintain up-to-date procedural manuals, as appropriate.

• Balance all daily sales transactions according to standard operating practices.

Other Essential Functions

• Must be willing and able to work a variety of hours and work in the various locations as needed

• Must present self at the workstation, ready for work, at the scheduled time

• Must complete all work as required or requested by end of each workday

• Participates in department and company meetings, as requested

• Performs other duties as assigned

Minimum Education Required

Education & Licensing

• High School Diploma, or equivalent, required

• Current American Board of Opticianry Certification preferred or required within 8 months of employment

Minimum Experience Required

Experience

• 6-12 months of experience working in a retail optical dispensary, optometry office or ophthalmology clinic preferred.

• 2-4 years of face-to-face customer service in a retail environment required.

Skills & Knowledge Required

• Working knowledge of inventory management and eyewear sales

• Possesses a wide-ranging fund of knowledge applicable to ophthalmic and optometric care and current trends in eyewear

Shift

First (Day)

Number of Openings

2

Compensation

$21.99 - $26.39 / Hourly

Postal Code

55082

Job Type

Full Time

Place of Work

On-site

Requisition ID

41285

Job Benefits

Comprehensive Benefits Package

• Health insurance

• Dental insurance

• Employer paid life and accidental death and dismemberment benefit

• Employee assistance program (EAP) benefit

• Company matched 401(k) plan

• Flex spending accounts (medical and dependent care)

• Health Savings Account

• Voluntary Benefits and Life Insurance Coverage

• PTO – Accrual begins on Date of Hire

• Floating Holiday Day

• Annual Scrubs allowance for clinic employees

• Free annual eye exams for you and your immediate family

• Significant discounts on our services and products for employee and immediate family members

Job Type: Full-time

Associated Eye Care is an Equal Opportunity/Affirmative Action Employer