Account Manager, Northeast

Job Description

Job Description

Purpose:
This position is responsible for managing and selling Vesuvius products and services provided to the customer. This position will drive customer satisfaction through good service, opportune use of innovative technology, management of operating expenditures, understanding the customer’s needs and good communication at all levels. In addition to customer satisfaction, the position will be responsible for generating and growing acceptable levels of sales and profit for Vesuvius.

Key Result Areas:

Responsibilities will include, but not limited to the following:
•Growing business by building successful, long-term customer relationships.
•Managing a portfolio of accounts to achieve long-term success.
•Developing positive relationships with customers.
•Acting as the point of contact and handling customers’ individual needs.
•Generating new business using existing and potential customer networks.
•Resolving conflicts and providing solutions to customers in a timely manner.
•Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting (technical) team to issue technical reports on all completed investigations and/or projects.
•Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met.
•Reporting on account status.
•Setting and tracking sales account targets, aligning with company objectives

•Monitoring sales metrics (quarterly sales results and annual forecasts).
• Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
• Manage daily service activities such as:
o Inventory planning and forecasting.
o Product usage forecast and delivery schedules.
o Obtaining and processing appropriate information for timely invoicing
o Routine data collection and reporting.
o May provide preventative and emergency equipment maintenance.
•Coordination of customer’s personnel relative to installation and handling of refractory material.
•Recognizes and acts on opportunities for continuous improvement in:
o Refractory performance
o Customer’s efficiency
o Vesuvius profitability
•Works with technical support teams to implement appropriate emerging technologies.
•Manages all project work at customer’s site.