Technology and Data - Specialty Software Engineer 4 - Contingent

Specialty Software Engineering Consultant

In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Specialty Software Engineering. Review and analyze complex multi-faceted, larger scale, or longer-term Specialty Software Engineering challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.

Locations: Las Colinas, TX / Charlotte, NC / Phoenix, AZ / San Francisco, CA

Required Qualifications

• 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

MUST HAVES

• 3-5 years experience in ServiceNow development, particularly Service Catalog module, using Yokohama version or higher
• 3-5 years experience in Agile/Scrum
• 3-5 years experience on ServiceNow - Business rules and Scripting and application development
• 3-5 years experience on ServiceNow - ATF scripting or other automated testing tools
• 2-3 years experience on Integration and API development (using REST, JSON, etc.)
• Must have both SN CSA Certification and CAD Certification
• Experience on NowAssist Agentic AI (Conversational Catalog, etc.)

NICE TO HAVE

• 2-3 years experience on ServiceNow ECPro or latest portal development
• 2 years experience on Catalog Builder or equivalent citizen developer tools and process
• Proficiency on Report Analytics, Workspace, Survey, ITSM, CMDB and other SN modules is a plus
• Experience on APIGEE, ESGA, Ansible, Amelia or other orchestration and interface tools is preferred

Daily Responsibilities

• Participate in Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) to support sprint execution and continuous improvement.
• Design and develop ServiceNow Service Catalog solutions, including catalog items, UI forms, workflows, and integrations.
• Implement features based on user stories and acceptance criteria, ensuring alignment with business requirements.
• Perform unit testing and support end-to-end SDLC processes, including development, testing, and deployment.
• Manage update sets for code packaging and promotion across environments for release.
• Troubleshoot and resolve production defects, performing root cause analysis and implementing fixes.
• Collaborate with cross-functional engineering teams through developer calls and technical discussion AI Requirements:
• Demonstrate knowledge in using AI-assisted development and analysis tools (e.g., GitHub Copilot and NowAssist Agents)
• Leverage AI to accelerate system design, coding, testing, analysis, and troubleshooting
• Apply AI responsibly in development and production environments
• Ensure AI usage aligns with security, compliance, privacy, and ethical standards