Technical Support Engineer

Verkada is transforming how organizations protect their people and places with an integrated, privacy‑sensitive AI‑powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. Our platform’s impact can be seen across a wide range of communities – from retailers using agentic AI to deter theft, to warehouses ensuring team safety, to schools that trigger real‑time lockdowns. Today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud‑managed building security products, solving technical issues and advising customers on our platform. This role reports to a Technical Support Engineering Manager and is based on‑site 5 days per week in New York, NY. Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge‑base articles. What You’ll Do Full‑stack troubleshooting of the entire Verkada platform, including network, hardware, software, and electrical issues Provide best‑practice design, installation, and configuration expertise to enterprise customers Communicate technical matters to customers both orally and in writing Own customer issues from creation to resolution Collaborate with Engineering and Product teams to test new products and identify bugs Write technical knowledge‑base articles and whitepapers Stay up to date on the latest products and industry technologies Build tools and processes that will scale What You Bring Bachelor’s or Master’s degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus Ability to communicate complex technical matters both orally and in writing Demonstrated problem‑solving skills and attention to detail Ability to work within a team environment Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+ Willing and able to work on‑site in San Mateo 5 days per week Employee Benefits Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to: Healthcare programs tailored to personal health and financial well‑being needs – premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans Nationwide medical, vision, and dental coverage Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax‑saving options Expanded mental health support Paid parental leave policy & fertility benefits Time off to relax and recharge through paid holidays, firmwide extended holidays, flexible PTO, and personal sick time Fertility stipend Wellness/fitness benefits Healthy lunches provided daily Additional Information We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa. Pay Disclosure At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs). Estimated Hourly Pay Range

$48 – $54 USD

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. #J-18808-Ljbffr Verkada