Customer Support Specialist

JOB OPENING — Customer Support Specialist ADF Medical Services Inc. We're hiring a passionate and professional Customer Support Specialist to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills — we'd love to have you on our team. What You'll Do: Handle inbound calls, emails, and chat inquiries from patients and clients Provide accurate and timely information on services, appointments, and billing Resolve customer complaints and concerns with empathy and professionalism Document all interactions accurately in our CRM and support systems Follow up with patients and clients to ensure full issue resolution Collaborate with internal departments to address complex inquiries Maintain strict patient confidentiality in accordance with HIPAA guidelines Meet and exceed customer satisfaction targets and performance KPIs What We're Looking For: 1–2 years of customer support or patient service experience Excellent verbal and written communication skills Strong problem solving and conflict resolution abilities Proficiency in CRM tools and basic computer applications Ability to work independently and as part of a team Reliable internet connection and quiet home workspace Healthcare or medical background is a plus but not required What We Offer: Competitive pay Paid time off & paid holidays Career growth opportunities within ADF Medical Services #J-18808-Ljbffr