Manager of Customer Success

Job Description

Job Description

Description:

We're looking for an experienced Manager to lead our dedicated Account Management team! In this role, you will lead a team committed to delivering exceptional service to Small and Medium-Sized Businesses in Website Design & Development, SEO, PPC, Social Media, Reputation Management, and Content Marketing. In this role, you will promote collaboration and drive results, ensuring client satisfaction and facilitating account growth.

Must reside in the U.S. for consideration

ABOUT THE COMPANY

At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.

OBJECTIVES

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance.
• Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing.
• Implement retention and growth strategies to boost client retention and find account expansion opportunities.
• Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions.
• Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery.
• Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.

COMPETENCIES

• Demonstrate strong leadership to manage and support a team of account managers, fostering a positive work environment.
• Possess extensive experience in account management, client onboarding, relationship maintenance, and growth in marketing or SaaS.
• Understand digital marketing principles and trends, offering strategic guidance across various channels.
• Excel in building strong client relationships through effective communication and understanding client needs.
• Analyze client performance and feedback to improve satisfaction, develop growth strategies, and identify upselling opportunities.
• Utilize exceptional communication and analytical skills for data-driven decision-making and addressing client issues.

EXPERIENCE AND EDUCATION

• 2+ years of experience managing and building high-performing customer success teams.
• 5+ years of account and client management experience with a strong record of achieving retention and growth targets.
• 5 + years experience with CRM tools, Microsoft or Google Office Suite of products.
• Digital Marketing Experience preferred but not required
• Bachelor’s Degree in business, marketing, or a related field preferred.

COMPANY BENEFITS & PERKS

• Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings: 401K
• Parental leave: Inclusive and supportive parental leave policy
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.