Call Center Representative

Customer Service Representative Top 3 Skills High-volume inbound call center experience with strong order management skills CRM proficiency - Salesforce case management or a comparable platform Accurate, fast-paced order entry with strong attention to detail across multiple systems Shift Monday Friday, 9:30 AM 6:00 PM, 8 hours/day What You'll Do Answer a high volume of inbound calls and emails from customers across North America Enter and manage orders accurately across multiple internal systems Handle case management in Salesforce - tracking inquiries, updates, and resolutions Coordinate with internal teams including Sales, Accounting, Warehouse, and Quality Control to resolve customer issues Process complaints and route them appropriately while keeping customers informed Maintain and update customer account profiles to ensure billing, shipping, and payment terms are accurate Follow up on new account setup requests and verify account changes are completed Troubleshoot order issues and make judgment calls to resolve routine situations independently What We Need From You 2+ years of customer service experience in a call or contact center environment Comfortable managing high volumes of calls, emails, and order entries simultaneously Strong written and verbal communication - you can handle professional conversations without a script Proficient in Microsoft Office and able to type at least 50 WPM High school diploma or equivalent Bonus If You Have Experience in life sciences, biotech, lab supply, or a related regulated industry Familiarity with PeopleSoft Order Management or a similar ERP platform Salesforce case management experience A Few Things to Know This is a contract role based onsite in Tewksbury, MA - remote is not available Interview process is two rounds: a phone screen followed by an onsite panel interview 9:30 AM start time is firm - punctuality and consistent attendance are required #J-18808-Ljbffr Elevait Solutions