Founding Product Lead

Attune is building a flagship Agentic Voice platform for healthcare. We're now extending it into a new product line: a revenue cycle orchestrator that gives RCM teams a human-in-the-loop portal to approve, deny, and kick off workflows across the claims lifecycle. Raw claims files come in; knowledge bases, RAG, and EHR/payor integrations enrich them; and the actions that come out include automated payor calls, member outreach, and appeal packet assembly. We need a founding product leader who can turn a broad problem space and one demanding set of stakeholders into a shippable product—someone confident in front of customers, fluent enough in healthcare to hold a real conversation about EHR workflows and billing, and comfortable owning outcomes rather than tickets. You'll thrive here if you can set big goals for a small engineering team, prototype to test hypotheses quickly, and confidently push back when scope, quality, or capacity are in tension. What you'll do Own the RCM orchestration product end to end—the human-in-the-loop portal, workflow orchestration, claims ingestion, and the voice/agentic actions that dogfood Attune's own APIs. Translate the RCM domain into clear, sequenced product scope. Translate denial workflows, appeals, eligibility, and payor interactions into acceptance criteria engineers can build against independently. Own the external relationship. Lead discovery, demos, and readouts; be the credible face of the product to healthcare operators and their leadership. Prioritize ruthlessly. With a lean pod and a wide surface area, decide what comes first and why—and defend the sequence when business pressure pushes against it. Prototype and validate scrappily. Turn fuzzy requests into clickable flows, lightweight prototypes, or thin vertical slices before committing engineering weeks. Define success metrics that matter in RCM—cycle time, touch rate, overturn/recovery, human-approval quality—and instrument the product to track them. Partner with Engineering. Break scope into milestones with clear go/no-go gates, align on architecture trade-offs, keep the pod unblocked, and protect focus. The problems you'll help solve Domain into product: RCM is dense—denial reason codes, appeal timelines, eligibility, EOBs, coordination of benefits. How do we turn that into workflows a human can supervise at a glance? Human-in-the-loop by design: what does an RCM operator need to see to confidently approve, deny, or kick off an action—and how do we capture that judgment as signal? Complex tech surface area: claims file ingestion, RAG/knowledge bases, EHR and payor-portal integration, agentic voice actions, HIPAA/PHI—stitched into one coherent workflow product. Capacity vs. opportunity: many possible workflows, one founding pod. What earns a place on the roadmap, and what waits? What will make you successful here Credible in healthcare: you can talk to operators and clinical/billing leaders without a translator, and they trust you. Critical thinker with common sense; asks "why?" and pressure-tests assumptions—including your own. Comfortable in ambiguity; forges a path through experiments and validation points rather than waiting for certainty. Vision plus execution: can paint where the product goes and also land the next two sprints. Separates business pressure from product decisions and keeps the quality bar high. Excellent written communication: PRDs, decision memos, customer one-pagers, crisp acceptance criteria. Qualifications 5+ years of product management experience in B2B SaaS, including platform- or workflow-level products others build on. Healthcare fluency is required: direct experience shipping products that integrate with EHRs (Epic/Cerner, or integration layers like Redox) and an understanding of healthcare data (HIPAA, PHI, BAAs). RCM/revenue-cycle or medical-billing domain experience is strongly preferred. Technical fluency: can read API docs, reason about integration trade-offs, and discuss LLM/RAG, latency/cost, and orchestration trade-offs with engineers. Strong stakeholder management in sales-led or services-heavy environments; confident presenting to executives and operational leaders. Comfortable with POC-level prototyping (Figma, clickable flows, light scripting or Postman). Hands-on with product analytics and defining KPIs; comfort with SQL and basic dashboarding. Nice to have Direct RCM experience: denials/appeals, eligibility, clearinghouses, 835/837 claims files, payor portals. Familiarity with contact-center or agentic voice workflows and when to blend deterministic orchestration with LLMs. Experience building a product against a single design-partner or funded engagement while keeping it generalizable. Attune is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. #J-18808-Ljbffr