Operations General Manager

Job Description

Job Description

Operations General ManagerOur company is seeking a dynamic, knowledgeable, and hands-on leader to join our management team as an Operations General Manager. This position serves as the chief motivator and provides direction, mentoring, coaching, and training to the team while overseeing the overall operation of a stand-alone, service-based business.Join a third-generation, family-owned and operated regional service company that has proudly served customers since 1934. We are looking for a results-driven leader who can consistently drive operational excellence while meeting or exceeding customer and team objectives.The ideal candidate is creative, hardworking, energetic, and comfortable thinking outside the box. We value individuals who bring unique perspectives, overcome challenges, take pride in their work, and contribute to a positive team environment.Our culture is built around our SHARP core values:S – Self-MotivatedH – Helping Others FirstA – Attention to DetailR – ResponsibleP – Positive AttitudeIf these values describe you and you are motivated by leadership, teamwork, customer service, and operational excellence, we want to hear from you.ResponsibilitiesSafety Leadership: Promote and maintain a strong safety-focused culture throughout the operation.Training & Development: Coordinate and ensure all corporate training programs, policies, procedures, and operational guidelines are followed by associates.Team Leadership: Lead, motivate, coach, and develop employees through hands-on leadership and example.Operations Management: Oversee multiple functional areas, including Warehouse, Office Administration, Route Distribution, and Outside Sales.Asset Management: Maintain oversight of company assets, including buildings, equipment, fleet, inventory, and accounts receivable.Accounts Receivable: Monitor accounts receivable and support collection efforts to maintain healthy customer accounts.Financial Management: Maintain P&L responsibility and support budgeting, forecasting, and overall business performance.Goal Setting: Establish goals, delegate responsibilities, monitor progress, and follow up to ensure objectives are achieved.Conflict Resolution: Address employee and operational concerns professionally while providing coaching and training when needed.Customer Service: Maintain a strong customer-focused culture and ensure customers receive exceptional service.Sales & Marketing: Support and lead sales and marketing initiatives to grow and retain the customer base.Communication: Communicate professionally and effectively with employees, customers, vendors, and all levels of management.Community Involvement: Represent the company positively within the community and support company involvement in local initiatives.Environmental Stewardship: Promote responsible business practices and the company's commitment to environmental sustainability.Team Environment: Foster a positive, collaborative workplace where employees are encouraged to contribute, grow, and succeed.Essential QualificationsLeadership Experience: Four-year degree preferred, or at least 3 years of experience as a business operating manager.Business Management: Demonstrated experience with budgeting, P&L management, goal setting, and operational leadership.Customer Service: Excellent customer service skills with a positive and professional attitude.Leadership Style: Hands-on leader who can motivate, coach, mentor, and develop employees by example.Communication: Strong verbal and written communication skills with the ability to communicate effectively across all levels of the organization.Adaptability: Quick learner with the ability and desire to learn new industries, systems, and processes.Safety & Responsibility: Strong commitment to safety, accountability, and responsible business practices.Environmental Awareness: Commitment to environmental stewardship and sustainable business practices.Community: Willingness to participate in and support community involvement initiatives.Driver's License: Valid driver's license with an excellent driving record.Schedule: Ability to work overtime, including Saturdays, as business needs require.Physical Requirements: Ability to lift, push, and pull up to 50 pounds.Additional Requirements: Must be able to pass a drug screen when required.BENEFITSCompetitive PayGroup Benefits Package: Medical, Dental, Short-Term Disability, Vision, Life Insurance, and 401(k) with a generous company matchCompany-Provided VehicleBonus / Profit-Sharing OpportunitiesCompany -Provided Cell PhoneLeadership Opportunity: Lead a dynamic, customer-focused operation while contributing to the continued growth and success of a family-owned companyCOMPANY DESCRIPTIONVirginia Linen Service, Inc. is a local family-owned linen rental supply and commercial laundry company. Our business provides linen, textile, and hygiene services to the hospitality, first class lodging, healthcare, and small business customers.ABOUT USOur company is dedicated to resource conservation and social responsibility. Part of the quality service we offer our customers is the knowledge that we are helping them achieve their business goals while reducing their impact on the environment.Virginia Linen Service, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.