Manager, IT Applications

Manager, Student & Family Platforms – direct hire position, hybrid schedule in Chandler, AZ. Position Overview As the Manager, Student & Family Platforms, you will own execution for the end‑to‑end parent and student lifecycle across Legacy Traditional Schools. You will bring coherence to our application ecosystem, including multiple Student Information Systems and a new parent CRM covering all parent services, communications, and support interactions, by simplifying processes, standardizing data, and ensuring that parents and students experience a single, intuitive journey from first inquiry through graduation. Perks Lead the rollout of a transformational parent engagement platform. Opportunity to build and lead a growing applications team. Partner directly with executive leadership on technology strategy. Hybrid schedule with meaningful flexibility and work‑life balance. Responsibilities Translate the operational needs of Legacy Traditional Schools into a multi‑year application roadmap focused on simplifying the user experience. Design and document future‑state workflows for the Student Information System (SIS) and parent CRM ecosystem, focusing on data integrity and reducing manual processes for school staff. Lead the end‑to‑end implementation of the new parent‑facing CRM, from defining project plans and milestones to coordinating the rollout strategy. User Enablement & Adoption Partner directly with school leaders and administrative staff to configure applications like PowerSchool, Infinite Campus, and HubSpot to create a more intuitive workflow. Develop and deliver comprehensive training programs, user‑friendly documentation, and clear communication plans to drive effective adoption of key platforms by staff and parents. Establish and manage formal feedback channels, such as user surveys and focus groups, to continuously measure and improve satisfaction with core applications. Business Value & ROI Partner with the business project leader to define and track success metrics that connect platform performance to business outcomes, including enrollment conversion rates, parent satisfaction scores, and staff productivity, and present these to senior leadership on a regular cadence in business terms, not technical ones. Actively identify and implement AI‑assisted workflows within HubSpot and connected systems to reduce manual effort, improve parent response times, and surface actionable insights for school leaders. Act as the primary relationship owner for key application vendors, holding them accountable for service delivery, support performance, and contractual obligations. Lead contract negotiations and renewals, working with leadership to secure favorable terms and maximize the value of our investments in technology. Direct and oversee the work of vendor professional services during implementations and projects, ensuring their deliverables are aligned with the specific needs of our schools. Governance & Team Leadership Design and implement a formal change management process to review, approve, and communicate all significant application configuration requests. Establish and lead a cross‑functional governance committee to prioritize enhancement requests and align application changes with network‑wide school priorities. Provide direct coaching, mentorship, and performance feedback to a small team of application specialists, aligning their work to strategic priorities. Qualifications Required Proven experience managing a portfolio of enterprise applications, including K‑12 Student Information Systems (e.g., PowerSchool, Infinite Campus) and CRM platforms. Demonstrated success developing and executing user adoption strategies, including training programs and support models for non‑technical school staff. Experience creating and executing a multi‑year application roadmap focused on simplifying a complex ecosystem and improving user satisfaction. Track record of leading a new enterprise system implementation from discovery and configuration through to a successful launch. Strong vendor management and contract negotiation skills, with experience holding technology partners accountable for service delivery. Experience establishing and enforcing application governance and change management processes to ensure data integrity. Prior experience as a people manager with responsibility for coaching, mentoring, and prioritizing the work of a technical team. Experience overseeing an external systems integrator or implementation partner, with the technical depth to evaluate their work and hold them accountable to delivery milestones and outcomes. Preferred Previous experience working directly within a K‑12 school, school district, or charter management organization. Hands‑on CRM configuration experience with platforms such as HubSpot, Salesforce, or equivalent, including workflow design, automation build, pipeline architecture, and reporting. Experience in business process mapping and redesign for academic or school operations workflows. Compensation & Benefits This position offers a salary range of $120,000‑130,000 annually, commensurate with experience. We offer a robust benefits package that includes comprehensive medical, dental, and vision coverage, along with additional perks. Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction‑based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non‑biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner. #J-18808-Ljbffr Scion Technology Staffing