Quality Manager

Quality Manager For Electric Power Data Center Key Accounts

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Caterpillar's Electric Power Division has an opportunity for a Quality Manager. As the Quality Manager for Electric Power's Key Data Center Accounts, you will lead all efforts related to Quality for Electric Power's Key Data Center accounts. Successful execution will enable us to achieve and maintain Caterpillar global data center market leadership. To do this you will lead a team of specialists with the responsibility to manage customer and dealer relationships on a global scale when related to quality support.

What you will do:

• Lead and develop the Data Center Key Accounts Customer Support Quality Team in all aspects required to deliver on goals by securing win/win outcomes for Caterpillar and our data center accounts.
• Manage and meet the Divisions quality and commissioning goals for Data Center Key Accounts.
• Develop and maintain necessary processes and tools to ensure customers view Caterpillar and Cat Dealers.
• Support Quality onboarding processes for Cat Facilities, Dealers, and Strategic Suppliers.
• Leading customer quality and social audits of Caterpillar Facilities, Dealer Operations, and Strategic Suppliers as part of the customer qualification processes.
• Answering technical questions for complex issues and procedures or to handle technical problems with customers' products.
• Prioritize and implement product improvements related to customer issues and manage cost impact.
• Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.
• Work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.

What you will have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Top Candidates Will Also Have:

• Strong human relations skills are required to develop a collaborative/cooperative work relationship with Caterpillar partners and customers.
• Experience in the data center market, Caterpillar systems and process, or the Caterpillar Dealer Network.

Additional Information:

• This position is located in Irving, TX; Griffin, GA; Mossville, IL; Lafayette, IN.
• Travel up to 50% is required.
• Domestic relocation assistance is offered for this position.
• Visa sponsorship is not offered for this position
• This position requires the candidate to work a 5-day-a-week schedule in the office.

Summary Pay Range: $159,120.00 - $238,680.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees