Reservations Manager

Reservations Manager

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Research, identify and develop revenue management opportunities, strategies and practices that contribute to RevPAR growth and market share increases.
• Effectively incorporate the revenue management philosophy in all aspects of sales, reservations, revenue and operations.
• Attends daily line-ups, credit meetings and actively participate in the weekly revenue strategy and group pick up meetings.
• Helps prepare daily, weekly and monthly revenue reports to Corporate and/or Ownership groups
• Analyze marketplace reports such STAR, Hotelligence, Demand360 and other market intelligence reports
• Runs 14-day forecast weekly and will assist with the execution of a monthly forecast
• Updates STR data statistics daily for the complex
• Runs incremental reports for the DORM
• Assist with the training and development of In-house Group/Reservations Coordinators for the complex.
• Helps manage and maintain group and transient inventory including but not limited to room accommodation and rate inventory controls.
• Assist in the execution of new packages, rate strategies and special brand programs in collaboration with the Regional DORM, DOSM, General Manager(s) and Corporate office.
• Helps oversee channel managements including rate loading and inventory management
• Supports the DORM in the overall optimization of the Revenue Management System
• Helps monitor segment booking pace in order to determine pricing and availability controls for all reservation distribution sources and implements according to the strategy of the hotel.
• Helps maintain accurate and detailed property performance history.
• Identifies and reports on trends (i.e., pace, group pace, booking window, booking channels, etc.)
• Leads weekly Revenue Meetings in collaboration with the DORM
• Consistently offer professional, friendly and engaging service.
• Performs other essential Revenue Management and Reservations functions as assigned by the Complex DORM.
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Hotel Management, Business and/or related degree preferred
• Minimum of two (2) years revenue/reservations management experience with multiple systems.

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional service and customer relations skills with ability to foster effective relationships with staff, management and clientele.
• Excellent verbal and written communication skills and ability to communicate ideas and concepts.
• Highly proficient in computers including, but not limited to Internet, Microsoft Office programs and hotel sales related programs.
• Strong facilitation and presentation skills.
• Ability to make quick and efficient decisions to benefit the team and guest
• Ability to use a moderately complex computer system and troubleshoot software problems

Work Today, Get Paid today, with Daily Pay! The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.