Claims Advocate

Job Description

Job Description

Claims Advocate

Patriot Growth Insurance Services | West Palm Beach, FL | Hybrid | Full-Time

Why This Role Matters

As a Commercial Lines Claims Advocate, you'll serve as a trusted resource for clients during some of the most critical moments in their business operations. Your expertise, guidance, and advocacy will help navigate complex claims, facilitate communication between all parties, and support fair and timely claim resolutions.

In this role, you'll work closely with clients, carriers, adjusters, and internal account teams to manage claims from initial reporting through final resolution. Your ability to build relationships, analyze claim activity, and proactively identify trends will play an important role in protecting client interests and strengthening long-term client partnerships.

How You'll Make an Impact

• Serve as the primary point of contact for commercial Property & Casualty claims, providing responsive communication and expert guidance throughout the claims process.
• Manage claims from first notice of loss through final resolution, including complex and escalated claims requiring heightened attention and coordination.
• Advocate on behalf of clients by collaborating and negotiating with adjusters and carrier representatives to support fair and timely claim outcomes.
• Monitor claim activity within agency management systems and carrier platforms to ensure accurate documentation, timely follow-up, and effective claim management.
• Analyze loss trends, claim drivers, and coverage concerns, sharing insights with account teams to support risk management and client strategy discussions.
• Prepare claim summaries, loss analyses, claim review materials, and other reporting that helps clients understand claim performance and potential exposures.

Who You Are

• Client-focused and passionate about helping businesses navigate challenging claim situations.
• An effective communicator who can build trust and credibility with clients, adjusters, carrier partners, and internal teams.
• Detail-oriented with the ability to manage multiple priorities while maintaining accuracy and strong follow-through.
• A skilled problem solver who approaches complex claim issues with professionalism and persistence.
• Collaborative and relationship-driven, with a commitment to delivering exceptional client service.
• Organized and proactive in managing deadlines, claim activity, and documentation requirements.
• Committed to ongoing professional development and staying informed on industry trends, regulations, and carrier developments.

What You BringDay One:

• Associate degree or equivalent combination of education and experience required.
• Minimum of 3 years of Property & Casualty claims handling experience, preferably in a client-facing, consulting, or advocacy capacity.
• Strong knowledge of commercial Property & Casualty coverages, including property, general liability, commercial auto, workers' compensation, and umbrella liability.
• Strong communication, client advocacy, and negotiation skills.
• Excellent organizational skills with the ability to manage multiple claims and competing deadlines.
• High attention to detail and strong analytical and problem-solving abilities.
• Ability to collaborate effectively with clients, account teams, carrier partners, and claims professionals.
• Proficiency with Microsoft Word, Excel, Outlook, agency management systems, and carrier claim platforms.

Valuable Additions:

• Bachelor's degree.
• Active Property & Casualty Adjuster's License.
• Experience managing complex or escalated commercial claims.
• Experience preparing loss stratification reports, claim summaries, and mod worksheet reviews.
• Knowledge of regulatory requirements, privacy standards, and claims compliance best practices, including HIPAA when applicable.
• Experience participating in client claim reviews, mediations, settlement discussions, or carrier negotiations.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at

 

Pay Range: Posted below*

*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team. 

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

 

Pay Range

$90,000—$100,000 USD