Sales Lead

Job Description

Job Description

Company Description : (MALIN+GOETZ) is a founder-based gender-neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in NYC, California and Hong Kong: along with an expanding presence online through The brand is distributed internationally through high-end accounts including Nordstrom, Selfridges, Space NK, and Liberty as well as amenity partners that include 5* hotels, spas, and concept gyms.

Position Summary: The Hayes Valley Sales Lead is responsible for assisting in the oversight of the day-to-day operations of the assigned store while maintaining focus on store sales goals. In addition to providing in-store customer sales support, the Sales Lead will be responsible for assisting in various tasks including (store inventory, marketing, and building the store’s client base). Sales Lead’s also assist with choreographing the daily activities of a team of retail specialists. They practice entrepreneurial ownership of their shop and make choices which benefit the store in a successful direction.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales + Customer Service

• Lead as an ambassador of the (MALIN+GOETZ) brand.
• Motivate and support staff and coach the team on the sales floor providing relevant and consistent feedback to improve store performance.
• Review sales performance with the Shop Manager and work with the team to deliver on or above budgeted sales.
• Reinforce store protocol within company policy and procedures with an emphasis on customer service.
• Foster a harmonious positive work environment and provide a safe and clean environment for our customers and associates.
• Assist in ensuring the team is well versed in the brand and has a thorough understanding of our products.
• Ensure all functions of the store are maintained to support a superior shopping experience.

Operations + Marketing

• Ensure the entire store is clean, shop ready and open for business at the appropriate time each day.
• Communicate in a timely manner with Shop Manager when issues arise which may hamper store operations.
• Manage the cash register bank to assure proper mix of cash and change.
• Perform inventory counts to coordinate orders for stock with office in a responsible and timely manner.
• Cultivate relationships within the neighborhood for cross-promotional, marketing, and potential amenity opportunities.
• Review & execute merchandising directives, visual displays, and other in-store activations supporting promotional events or holiday shopping occasions.
• Partner with store Leadership and Training and Education Manager on training the store team and new hires on brand history, product knowledge and our superior customer service model.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Managing People – Assists in developing teams' skills and encourages growth. Provides direction and gains compliance.
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• 1 year of retail customer service experience in a client-focused environment (preferably in the beauty industry).
• Overall knowledge of the business landscape and ability to translate findings to positively impact business.
• Independent work ethic and time management skills.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Ability to stand and move about the store more than 90% of scheduled shift.

Benefits:

• The hourly rate for this position is $23-$24 per hour.
• Full-time employees are eligible for medical, dental, and vision insurance, employer paid life insurance, 401k plan, pre-tax commuter benefits, quarterly gratis, employee discount, long-term and short-term disability leave, and much more.
• Time off includes paid company holidays, paid vacation/personal/sick/birthday hours and volunteer time

Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability:
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability:
Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:
Experience with the Microsoft Office suite preferred, especially Excel. Strong experience and aptitude with Point-of-Sale (POS) computer systems.

Supervisory Responsibilities:  Coach and lead up to 4 indirect reports; full-time associates and/or part-time associates.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

(MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status. 

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