Customer Service Coordinator

Customer Service Coordinator Location: Tarboro, NC (100% Onsite) Schedule: MondayFriday, 9:30 AM 6:00 PM Assignment Length: Approximately 6 months, with potential for extension based on business needs. Interview Process: Round 1: Phone interview with Hiring Manager Round 2: Onsite panel interview Position Summary The Customer Service Coordinator I serves as the first point of contact for customers and internal business partners, providing exceptional support through phone and email communication. This role is responsible for high-volume order entry, case management, customer account support, and issue resolution while working closely with cross-functional teams to ensure an outstanding customer experience. The ideal candidate thrives in a fast-paced call center environment, possesses strong multitasking skills, and is committed to delivering world-class customer service. Key Responsibilities Customer Service & Order Management Serve as the primary point of contact for customer inquiries received via phone and email. Process a high volume of customer orders accurately and efficiently. Manage customer cases using CRM software. Provide information regarding product availability, pricing, shipping, inventory, and technical inquiries. Perform accurate order entry and order management activities. Customer Account Support Maintain and update customer and dealer account information. Verify customer profiles, payment terms, freight information, and shipping details. Coordinate with internal teams regarding new account setup and account updates. Ensure timely follow-up with customers and internal departments. Issue Resolution Independently resolve routine customer issues using sound judgment. Coordinate corrective actions and customer accommodations when appropriate. Support complaint resolution activities in partnership with the Quality and Complaint teams. Troubleshoot order and account issues while maintaining a high level of customer satisfaction. Cross-Functional Collaboration Work closely with Sales, Accounting, Credit, Pricing, Quality, Product Management, Manufacturing, Warehouse, Distribution, Marketing, Scientific Support, and other internal teams. Attend product and technical training sessions as required. Support continuous improvement initiatives and departmental objectives. Required Qualifications High school diploma or equivalent. Minimum of 2 years of customer service or commercial support experience. Previous call center experience. Strong ability to multitask while handling high phone, email, and order volumes. Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Detail-oriented with excellent organizational skills. Ability to work independently while collaborating effectively within a team. Ability to type approximately 50 words per minute. Proficiency with: Microsoft Word Microsoft Excel Email applications Web-based systems Preferred Qualifications Experience in the Life Sciences or related industry. Experience with PeopleSoft Order Management or similar ERP systems. Experience using Salesforce for customer case management. Experience working in a high-volume customer service environment. Core Competencies Customer-focused mindset Strong multitasking abilities Excellent organizational skills Effective problem solving Attention to detail Professional communication skills Adaptability in a fast-paced environment Strong work ethic and dependability Team collaboration Commitment to meeting performance metrics Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.