Veteran Service Officer Technician* (County Promotional)

Salary : $44,096.00 - $60,611.20 Annually
Location : Hesperia, CA
Job Type: Full-time
Job Number: 26-03320VA-01
Department: Veterans Affairs
Opening Date: 06/13/2026
Closing Date: 6/26/2026 5:00 PM Pacific


The Job
This recruitment is only open to current San Bernardino County, San Bernardino County Fire Protection District (SBCFD) , or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in your work experience.
The Office of Veterans Affairs (VA) is recruiting for is recruiting for a Veteran Service Officer Technician who perform administrative clerical support work involving a variety of complex programs and services within the department. Incumbents will provide support with case management and claims processes, interpreting and explaining program regulations, policies and procedures, explaining program benefits and resources, and prepares necessary correspondence and reports; maintains records.
To learn more about the Department of Veterans Affairs, follow this link to the website.
*Official Title: Office Specialist


For more detailed information, view the job description. EXCELLENT BENEFITS
To review job-specific benefits, refer to:
Summary of Benefits
Memorandum of Understanding (MOU)
CONDITIONS OF EMPLOYMENT

Accreditation: Incumbents must obtain California Department of Veterans Affairs () accreditation within eighteen (18) months of hire.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements
CANDIDATES MUST MEET THE FOLLOWING REQUIREMENT:

EXPERIENCE

Must possess two (2) years of full-time equivalent work experience performing complex clerical tasks in an office environment. Experience may include duties performed that are non-routine in nature and requires exercising independent decision making related to duties performed for case management, determining eligibility and/or providing services.


IMPORTANT NOTES:

Qualifying experience is typically equivalent to the San Bernardino County Senior Office Assistant (OAIII) classification and above . Note: Retail sales and food service experience is not qualifying.

All work experience must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.

Desired Qualifications
The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. VA benefits and case management experience is highly desired.
Candidates who exhibit strong integrity, loyalty and commitment to the job, empathy towards others, and who demonstrate strong active listening and communication skills is highly desired.
Selection Process
Examination Procedure :
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible , as resumes will not be reviewed in lieu of the application materials.

Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, June 26, 2026 .
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you require technical assistance , follow this link or contact their Toll-Free Applicant Support line at View phone number on click.appcast.io. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application. EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the (All Veterans Preference documentation (originals not required) must be submitted within 48 hours of submitting your application.)

For important details about the employment and application process, including helpful tips, review the links below:

Employment Hiring Process Information
SBC LevelUp - The Hiring Journey

Guide to Completing a County Job Application
Clerical Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.


Please review the appropriate * for more information


Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at View phone number on click.appcast.io or visit the for more detailed information.

*Retirement benefits subject to change.
01



INSTRUCTIONS: The information on the Application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications . Accurate responses should be provided for each question, and all work experience listed on the Supplemental Questionnaire must also be listed on the Application in order to be evaluated .

(Do not refer to resume as it will NOT be reviewed. All questions should be answered appropriately.)

• I have read and understand the above statement.

02



San Bernardino County Employment: This recruitment is only open to current San Bernardino County, San Bernardino County Fire Protection District, or Special District employees who hold a regular, intern, contract, extra-help, recurrent, Public Service Employee, or Work Experience Program (WEX) position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Are you a current San Bernardino County, San Bernardino County Fire Protection District, or Special District employee?
Note: Your San Bernardino County employment must be clearly listed in the work experience section of your application.

• Yes
• No

03



EXPERIENCE: Do you have two (2) years of full-time experience performing complex clerical tasks in an office environment?

• Yes, I have two (2) years of full time experience performing complex clerical tasks in an office environment that includes related duties for case management, determining eligibility and/or providing services.
• No, I do not have two (2) years of full time experience performing complex clerical tasks in an office environment that includes related duties for case management, determining eligibility and/or providing services.

04



Office Experience: Clearly Describe your work experience performing various complex clerical duties and providing customer service. Be sure to include examples of specific tasks and duties you performed . If no experience, indicate "N/A".

Experience must also be clearly demonstrated in the work experience section of your application under job duties in order to be appropriately evaluated.


05



Experience: Clearly describe any work experience that includes duties and responsibilities determining eligibility for services within a social services environment . Be sure to include the name of the employer where this experience was obtained. If no experience, indicate "N/A".


Experience must also be clearly demonstrated in the work experience section of your application under job duties in order to be appropriately evaluated.


06



Experience: Clearly describe any work experience that includes duties and responsibilities gathering financial, family or personal information from the public over the phone or in-person within a social services environment . Be sure to include the name of the employer where this experience was obtained. If no experience, indicate "N/A".

Experience must also be clearly demonstrated in the work experience section of your application under job duties in order to be appropriately evaluated.


07



Experience: Clearly describe any work experience that includes duties and responsibilities interpreting, explaining, and applying rules and regulations within a social services environment . Be sure to include the name of the employer where this experience was obtained. If no experience, indicate "N/A".


Experience must also be clearly demonstrated in the work experience section of your application under job duties in order to be appropriately evaluated.


08



Case Management Database/Computer Programs: Describe any experience using computer case management database programs and/or other computer programs (Word, Excel, Outlook...etc.). Indicate the name of the program, where the experience was obtained, and the specific tasks you performed using it. If no experience, indicate "N/A".
09



Veteran Population: Describe your experience (paid or unpaid) working with the veteran population (veterans, spouses of veterans, children of veterans, veterans groups, etc.); experience may include both professional and/or personal experience, internships, and volunteer work. If you do not possess this experience indicate, "N/A".
Be sure to include: title, employer/agency, dates, and your involvement.
Example: Veteran Specialist Aide (Work Study)University of Redlands Military and Veteran Services - Veterans Resource Center, 9/2016 - 9/2019, 25 hours/week, met with veterans to inform them of potential benefits; determined what benefits the veteran was eligible for; followed case from inception through completion.
10



Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above.

11
**ATTENTION GMAIL USERS**

We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.


For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. To access the guide, Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

• I understand.

12



Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question