Front Desk/Resident Services Rep at Ultimate Staffing Services in Laguna Hills, California

Front Desk / Resident Service Representative

Ultimate Staffing is actively seeking Resident Services Representatives to join a growing Property Management team in Laguna Woods, CA.

Location: Fully onsite in Laguna Woods, CA

Job Type: Temp-to-Hire

Pay Rate: $20/hr

Schedule: Full Time, Monday - Friday 8am - 5pm

Perks & Benefits:

• Health, dental, and vision coverage
• 401(k) plan with company match
• Mission-driven, collaborative work environment
• Opportunities for career growth and comprehensive training

Key Responsibilities:

• Respond promptly and courteously to high volume resident inquiries, both over the phone and face-to-face.
• Accurately collect and enter details into internal systems.
• Able to clearly convey information, document details, follow up on requests, and accept feedback in a collaborative environment.
• Manage sensitive or challenging conversations with tact and empathy.
• Partner with colleagues across departments to resolve concerns in a timely and efficient manner.

Qualifications:

• Bachelor's or Associate's degree preferred; High School Diploma or equivalent required
• 1-3 years of relevant Customer Service experience
• We WILL accept applications from recent graduates of a 4-year University!
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Intermediate proficiency in MS Office or Google Workspace

Ultimate Staffing offers benefits including health care coverage, 401K, holiday pay and the opportunity to grow into permanent positions with outstanding companies. Apply now to become a part of our dedicated team of professionals and grow within your career! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.