Relationship Banker

Retail Banker II FloatWork Location: Shrewsbury, Massachusetts, United States of AmericaHours: 40Pay Details: $24.00 - $33.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business: Personal & Commercial BankingJob Description: The Retail Banker II Float is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings.Depth & Scope:Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business bankingRequires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/riskMakes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needsUtilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activitiesEvaluates issues, errors and problems based on practices and existing precedents or proceduresExplains detailed and/or complicated information within the teamBuilds working relationships with customers and related teamsRequires full proficiency gained through job related training to perform a range of activitiesParticipates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promiseEngages in conversations with customers about loan products, facilitates the application intakeMust maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Education & Experience:HS Diploma or GED required; 2 year degree preferred2+ years of related experience requiredTeller experience (Preferred)Cross trained to take customer transactionsRequires agility, teamwork and flexibility to adapt to different locations and environmentsMust be able to do same day travel to multiple work locations within a designated region or areaSuperior Customer Service skillsStrong organization skills to handle multiple tasks in a fast-paced environmentExcellent communication skills with ability to be concise, clear and consistentDemonstrated effective problem-solving skillsDemonstrated ability to schedule and prioritize workDemonstrated ability to work independently and within deadlinesProficient in Microsoft OfficeAbility to provide community services, including, but not limited to, Financial Education classesNotary License (Preferred)Customer Accountabilities:Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD CustomersUnderstands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendationsServes as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & moneyConsistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solutionEstablishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referralUtilizes the Customer relationship management tools to understand and gather Customer information to allow for Customer insights to be built to yield a deeper Customer experience and journeyEngages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriatelyUnderstands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needsMay act as a point of escalation for Customer questions or concernsMay perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and proceduresUnderstands and supports the Bank's Customer Service StrategyConsiders the impact of decisions on the well-being of TD, its Customers and stakeholdersProvides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunityImproves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goalsActs as a brand champion both internally and externallyChampions Customer service activities; supporting Customers through challenging times and life eventsRecognizes transaction needs of clients and educates clients on self-service channels including digital optionsBrings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a timeDelivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insightsShareholder Accountabilities:Promotes full suite of products, sales, services and banking capabilitiesUnderstands and applies operating policies and proceduresSupports the timely and accurate completion of business processes and proceduresEscalates non-standard or high risk transactions/activities as necessaryEnsures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulationsEnsures necessary due diligence to support the accuracy of all customer transactions/activitiesBe knowledgeable of and complies with Bank Code of ConductContributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound locationExecutes with excellence by adhering to all Risk and Control Policies and ProceduresEmployee/Team Accountabilities:Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interestSupports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unitParticipates in personal performance management and development activitiesKeeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activitiesContributes to a fair, positive and equitable environment that supports a diverse workforceActs as a brand ambassador for your business area/function and the Bank, both internally and/or externallyUtilizes feedback through coaching sessions to demonstrate stronger performanceEstablishes relationships with partner bankers to make effective referrals to themContributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the teamCollaborates with team members in contributing to the success of the team and organizationActively seeks opportunities to improve delivery of work with high attention to quality standardsActively takes ownership of own career