HVAC Service Dispatcher - Customer Service

Cool Care Heating, Air, Plumbing and Refrigeration | Columbia, SCWe've proudly served homeowners and businesses throughout Columbia, SC, for more than 20 years. As a family-owned company, we are committed to delivering honest, dependable service while providing exceptional customer care.Position: HVAC Service Dispatcher - Customer Service Specialist Pay Range: $19.00 - $25.00 per hour depending on experienceWork Hours: Monday through Friday | 9:00Am - 5:30PmCurrently, we have an immediate opening for an experienced HVAC Service Dispatcher - Customer Service Specialist to join our phenomenal team! This position is first point of contact with customers providing information on services required and supporting our field technicians. BenefitsMedical insurance - 75% employer paidSupplemental insurance options6 Paid holidays80 hours of paid time offWhat You Will Be Doing: Answering incoming calls Maintain the Service Technicians daily schedulesDispatching technicians to service calls Communicating with homeowners and service techs Scheduling annual maintenance Processing equipment warranties and rebates Data entry and filing Maintaining maintenance contract database Maintain customer database with current information in Service Titian - our CRM Clear and concise communications with the department managers, employees, and company customers.What We're Looking for: High school diploma or GED2 years of experience in a similar role of dispatching or schedule coordinating Advanced computer and customer service skillsImpeccable phone etiquetteAbility to multi-task and stay organized within a fast-paced environmentKnowledge of the HVAC industry is preferred Scheduling experience for HVAC, Plumbers, and/or Electricians is preferred Please do not call our office directly - Thank you