Customer Success Associate

Job Description

Job Description

About the Role:

We are seeking a friendly, enthusiastic, and motivated

Customer Success Associate

. The ideal candidate enjoys working in a fast-paced environment, is detail-oriented, is results-driven, and possesses strong communication skills. In this role, you will be the heart of our customer experience — building lasting relationships and ensuring client satisfaction. Your key focus areas will include increasing center sales, acquiring new customers, maintaining accounts, expanding our footprint within existing accounts, and creating a positive experience for our clients. Responsibilities:

Maintains a professional appearance and ensures all clients have a positive customer experience Act as a primary contact for clients and proactively identifies the customer needs and recommends appropriate products or services Be highly responsive to customer inquiries Communicate courteously with customers though email, over the phone, and in person Assist customers with the resolution of any problems that may arise Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates Collaborate with internal teams to coordinate print and marketing project fulfillment on a regular basis Review customer files to ensure production quality and accuracy Track and manage customer orders, timelines, and follow-ups using CRM tools Identify new sales opportunities, build relationships, and develop repeat customers Handle customer concerns, complaints, and escalations with professionalism and urgency Requirements: 1+ years of experience in customer service, account management, or a client-facing role Experience in print, marketing, or graphic design industries is a major plus. Have strong verbal and excellent communication and interpersonal skills Ability to multitask efficiently and manage multiple client accounts simultaneously with attention to detail Proficiency with CRM software and Microsoft Office or Google Suite Detail-oriented with strong organizational and follow-up skills. Positive, team-oriented attitude with a customer-first mindset Knowledge of Printsmith estimating software a big PLUS About Us: AlphaGraphics is a nationally recognized leader in print, marketing, and visual communications, with a trusted network of locations serving businesses of all sizes. Our Sunnyvale location, US462, is proud to deliver high-quality, customized solutions that help local businesses stand out and grow. We foster a collaborative, creative work environment where employees are empowered to make a real impact every day.