Clinical Administrative Associate II

Job Description

Job Description

Why Work for Us?
Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration, fostering a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families.

Location : Bend, Oregon.
Full-Time: 40 hours per week, Monday-Friday. 
Benefits: 

• Two Medical/Dental Plans, including vision. 
• Generous Paid time off. 
• $25,000 life insurance policy. 
• Short and long-term disability. 
• 403b retirement savings with employer match, no vesting required! 
• Employee Assistance Program 
• Voluntary benefits: Legal Shield, AFLAC & MASA Transportation.

Summary/Objective:  The Clinical Administrative Associate II provides administrative, operational, and customer service support to individuals, departments, and organizational teams. The position serves as the primary point of contact for incoming communications, coordinates administrative activities, maintains records and reports, supports staff and leadership, and assists with departmental operations and special projects. The role requires strong communication, organizational, customer service, and problem-solving skills while supporting the overall efficiency and effectiveness of the organization.

QUALIFICATIONS

Skills & Experience:

• Excellent interpersonal, verbal, and written communication skills with the ability to professionally answer and manage incoming telephone calls, respond to inquiries, and communicate effectively with leadership, staff, customers, vendors, and visitors.
• Strong customer service skills with the ability to handle multiple requests, resolve routine issues, and provide timely and accurate information through phone, email, and in-person interactions.
• Demonstrated organizational, time management, and problem-solving skills with the ability to prioritize workload, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Ability to work independently with minimal supervision while collaborating effectively with leadership, departments, and organizational teams.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, Teams, and other business software required to maintain records, reports, schedules, and departmental documentation.
• Experience in performing administrative, clerical, customer service, scheduling, reception, or operational support functions preferred.
• Ability to accurately collect, maintain, organize, and distribute information, records, reports, and other business documents while maintaining confidentiality.
• Demonstrated ability to coordinate meetings, schedules, training activities, projects, and workflow processes while maintaining attention to detail.
• High school diploma or equivalent required. Associate degree or additional administrative education preferred.
• Ability to pass background screening, drug screening, TB testing, and other employment requirements as applicable.
• Current driver's license, automobile insurance, and reliable transportation may be required based on operational needs.
• Ability to maintain professional working relationships, exercise sound judgment, and represent the organization in a positive and professional manner.
• Ability to sit, stand, walk, bend, reach, and perform general office duties for extended periods. More than 75% of work is done in an office or desk-based environment.

Supervisory Responsibility: This position has no supervisory responsibility. 
 
Physical Requirements:  

• Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
• Physical requirements include occasional lifting/carrying of up to 20 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment. Subject to sitting for extended periods of time, standing, bending, and twisting to perform the essential functions.
• Must be able to wear appropriate personal protective equipment (PPE) as required to perform the job safely.  

Working Environment: 

• Standard office.
• May be exposed to/occasionally exposed to patient elements. Subject to varying and unpredictable situations.
• Travel between PIC locations, community partners, and other locations as required.  
• Ability to function effectively in high-stress and crisis situations.
• Ability to manage multiple priorities and work as a team participant.
• Ability to assess and respond to the needs of a patient and their loved ones in any setting.
• OSHA CATEGORY: Category 3 ― Position includes tasks that involve no exposure to blood, body fluids, tissues; would not be required to perform Category I tasks.