Security/Door Host

Doorhost Job SummaryThe doorhost is responsible for taking reasonable steps to: protect the safety of our guests and employees, enforce Company policies in compliance with the ABC Act and similar laws, including, but not limited to, not allowing entry by individuals who are under the age of 21 or individuals showing signs of intoxication, and protect the property of our guests, the Company, and our employees. The doorhost is also responsible for maintaining the cleanliness of the venue and taking out the trash, performing bussing duties as directed by the MOD, and assisting with band and entertainer load-ins and loadouts as directed by the MOD. Our doorhosts are the first person that our guests see and are the employees to whom guests and other employees turn to when they have a question or a concern regarding guest conduct. Our doorhosts therefore must greet guests in a warm, professional, and accommodating manner, and maintain positive, safe, and professional interactions with all guests, coworkers, and management team members.Doorhost Essential Duties & ResponsibilitiesManage admission to the premises by checking guests’ identifications and compliance with the Company dress code, guest conduct policies and other venue policies in a friendly manner.Monitor for, and take steps to prevent and control guest conduct issues such as overconsumption of alcohol, rowdy conduct or belligerent behaviorIntervene in incidents involving guests acting in a rowdy or belligerent manner to protect all guests and employees, take control of guests involved in incidents, and remove those guests from the venueMaintain a positive, high, well-balanced energy level throughout the entire shiftHave strong interpersonal communication skills in order to greet guests, answer guest questions and address guest concerns in a warm, professional, and accommodating mannerExhibit consistently dependable, reliable, punctual, and trustworthy conductAcknowledge guests in a friendly manner, both when they arrive and when they leave. Be assertive and sincere in greeting guestsClean empty glassware on railings and tables, and clean napkins, paper and other items off the table and floor to keep the venue clean and organizedMonitor the restroom supplies and cleanliness to keep them clean and organized when restroom attendants are not on dutyMaintain a professional appearance and perform the position duties in a professional mannerComplete any and all assigned cleaning duties, including stocking and organizationPerform all assigned side-work quickly and efficientlyProperly set up and break down stations before and after operating hoursDoorhost Specific Job Knowledge, Skill, and AbilityKnowledge of Teamwork and Toast POS systemAbility to read, write and speak the English language to interact with guests, the public and coworkersProficient verbal communication skillsAbility to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environmentStrong interpersonal skills to provide overall guest satisfaction and be able to manage guest behaviorBasic food handling requirementsBasic mathematical skillsMust have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.Qualification StandardsEducationHigh School Diploma or GED equivalent preferredExperienceMinimum of two years’ experience in a fast-paced restaurant/barAgeMust be at least 21 to meet minimum age requirement of the State of California to serve alcoholic beveragesLicenses or Certificates:Guard Card or PPSO License requiredCPR certification and/or First Aid training preferredPhysical ConditioningDoorhosts should be in overall good physical shape because of the position’s physical requirements. There are no height or weight requirementsGroomingAll employees must wear the proper uniform and maintain a neat, clean and well-groomed appearance in accordance with the Company’s grooming standards. This policy is implemented in compliance with the Company’s obligations related to accommodating religious beliefs and practices, medical conditions and disabilities.Physical RequirementsMove quickly through crowded areas of a busy venue in a safe manner in order to get to and handle guest situationsJudge whether a guest is intoxicated based upon that guest’s appearance, speech, breath, actions, and behaviorRead and verify validity of identification cards such as driver’s licensesHandle pressure situations and problem guests in a professional mannerCommunicate with guests and employees in a professional mannerHandle verbal and physical abuse as a result of guest misconduct in a professional manner and be able to control those problems when possible.Take reasonable steps to physically control guests who are engaged in violent behavior to help prevent injury to other guests, employees, and the guests involved in the behavior. This requires physically being able to handle people wrestling and fighting with you, being jerked, twisted, scratched, grabbed, punched, banged into people and objects, and falling or being thrown onto the ground.Work until early morning hours of approximately 3:00 a.m. and be available on weekends, holidays, and odd hoursLift a full trash can (about 100 lbs.).Must be able to work in an environment with constantly elevated temperaturesOtherApplicants with additional language skills preferredCompensation$17.75/hour PLUS TIPS