Operations Manager

Operations Manager

The Operations Manager will be tasked with managing daily yard and warehouse operations to minimize shrink, maximize productivity, and optimize profitability while satisfying customer and yard needs. In addition, the Operations Manager will be responsible for providing customers with a shopping atmosphere that is well-maintained, clean, organized, and safe.

Importantly, the Operations Manager will carry responsibility for managing varying amounts of annual sales and average inventory according to the size of the location.

Responsibilities:

• Managing one subordinate supervisor who supervises a total of 1-15 Associates in yard operations.
• Directly supervising 2-3 other Associates.
• Managing overall direction, coordination, and evaluation of the unit.
• Providing customer service (both personally and through subordinates) to contractors and professional builders to increase customers and individual ticket amounts.
• Taking orders and resolving customer complaints.
• Attaining monthly average sales per Associate.
• Monitoring and assisting in ordering inventory of merchandise.
• Taking special orders as requested and obtaining merchandise in the most expedient manner, including inter-yard transfers.
• Attaining average monthly gross profit per Associate and gross profit return on inventory goals.
• Overseeing unloading of incoming merchandise.
• Verifying truck ticket with purchase order to ensure that the correct merchandise is delivered and inventory is properly stated and valued.
• Hiring, training, motivating, supervising, and scheduling yard personnel to meet staffing needs.
• Ensuring compliance with Company policies and procedures.
• Ensuring budgeted staffing levels are maintained and Associates obtain maximum productivity.
• Complying with the Company's Associate Training Standards.
• Scheduling deliveries, pickups, and returns.
• Ensuring proper loading of merchandise on a truck before departure and drivers are scheduled to meet customer delivery needs.
• Monitoring truck and forklift maintenance and usage, ensuring downtime and vehicle maintenance cost is minimized.
• Assessing yard layout and monitoring yard maintenance and housekeeping.
• Ensuring proper signage and ensuring that the yard is efficiently organized and maintained.
• Complying with the Company's Yard Maintenance Standards.
• Recognizing and reporting safety and security concerns to General Manager.
• Minimizing problems through compliance with Company safety and security policies and procedures.
• Opening and closing yard/store and filling in for General Manager and/or Store Operations Manager as needed.
• Ensuring the yard/store opens/closes on a timely and consistent basis.
• Adequately filling in for other management jobs.
• Managing Associates, assets, and inventory to achieve the Best Management Practices.
• Ensuring the required inspections and forms are completed to comply with the Maintenance Program; minimizing vehicle downtime and maintenance costs.
• Executing and logging scheduled cycle counts; maintaining accurate inventory counts.
• Attending and participating in all Company sponsored training programs as required.
• Achieving satisfactory participation, retention, and application of training program subjects.
• Performing any other duties, responsibilities, or tasks as assigned.

Education & Experience:

• Associate's degree (or equivalent from a two-year college or technical school.)
• Five to eight years of related experience (three to five years in a supervisory role). Equivalent combination of education and experience is acceptable.
• Ability to act as a strong leader and coach.
• Solid knowledge of point-of-sale systems, basic business accounting, safety, and store security.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of customers or Associates of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Excellent interpersonal, communication, sales, customer service, and training skills.
• Strong knowledge of building materials (especially commodities, products, and lumber.)
• Ability to operate computer equipment and programs.
• A valid driver's license of the appropriate type and class issued by the state of residence to operate a Company vehicle is required. Driver's record must be acceptable to the Company's insurance carrier and must conform to all restrictions listed on the license in order to operate any Company truck or vehicle.

Work Environment:

• Work is performed in an office environment.