Remote Music Streaming Platform Chat Support Specialist with Swedish and English (Remote in Bulgaria)

Full-time

Sutherland Global Services

Remote

Remote job

Company Description
About Us:
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

Job Description

What You’ll Do (Non-Voice Support Only):

Provide email and chat support (no phone calls!) to platform users
Answer common “how-to” and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity

Qualifications

Qualifications:

Excellent Swedish (C1) and English (C1)
Valid EU work permit
Prior customer service experience is a plus
Strong written communication and problem-solving skills
A team player with a positive, can-do attitude
Comfortable explaining complex topics in a clear, simple manner

Additional Information

What You’ll Get:

Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support

Why Join Us?

Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive, multicultural environment

All your information will be kept confidential according to EEO guidelines.

Jobicy JobID: 147140

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Vacancy posted 4 days ago

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